OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

Freshsales review: 54 specs compared

Starting price:9 USD/user/moFree plan:noAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

Freshsales Review: Compare 54 technical specifications, 13 expert and video reviews and 8 best-of lists to see how this product ranks in the CRM Software category and whether it is worth buying.

Freshsales
8.8/10

Overall score

Score
8.8/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 97% of models
Score components

40%

9.2

Technical score

30%

8.5

Reviews score

30%

8.5

List score

★Better than 97% of CRM software
9.2

Technical score

Technical score
9.2/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 96% of models
Score components

25%

8.4

Product & Pricing

25%

9.2

Core CRM

20%

9.5

Sales & Automation

15%

9.7

Integrations & Access

15%

9.6

Security & Deployment

★Better than 96%
8.5

Reviews score

Reviews score
8.5/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 91% of models

80%

8.3

Average grade

20%

9.3

Popularity

Grades by review (13)
2 reviews + 11 videos, average 8.4/10. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
★Better than 91%
8.5

List score

List score
8.5/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (8)
List score: in 8 of 44 lists (18%)
★Better than 96%
Pricing & Access

*Lowest paid plan per month, as listed on the vendor's website.

Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.

What reviewers say about Freshsales

Based on 2 · 11

Reviewers like the clean interface and built-in calling, but criticize the pricing and limited customization as teams grow.
Praised
Criticised
Pick a topic to see who said what
Loading category ranking...

Technical Specifications of CRM platform Freshsales

Technical score
Technical score
9.2/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 96% of models
Score components:

25%

8.4

Product & Pricing

25%

9.2

Core CRM

20%

9.5

Sales & Automation

15%

9.7

Integrations & Access

15%

9.6

Security & Deployment

9.2
Reviews score
8.5
List score
8.5
Starting price
9 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 9 USD/user/mo, which is lower than that of 96.9% of CRM platforms and equal to that of 0.9% of CRM platforms.
Freshsales offers a Free tier for up to 3 users, paid Growth tier is $9 per user/month.
Billing period
Monthly, Annual
Free plan
no
This CRM platform does not offer a permanent free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
21 days.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
Show more
What reviewers say
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Includes built-in AI lead scoring, web-to-lead forms, and email tracking tools.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Up to 100 custom fields per module depending on plan.
Show more
What reviewers say
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
Freddy AI provides contact scoring, email suggestions, and deal insights.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Contact Scoring (rule-based positive/negative signals and intelligent percentile-based scoring).
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Show more
What reviewers say
Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Included on all plans.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
Official mobile app (Freshsales) available on iOS and Android.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
Show more
What reviewers say
Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
SAML 2 via Freshworks Organization dashboard.
Security certifications
SOC 2 Type II, ISO 27001
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Enterprise plan.
Supported operating systems
Windows, macOS, Linux, iOS, Android
Show more

Freshsales vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • 30 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Freshsales
    the average CRM platform
    Freshsales has a lower starting price than the average CRM platform (9 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    9 USD/user/mo vs 39 USD/user/mo
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML 2 via Freshworks Organization dashboard.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Freddy AI provides contact scoring, email suggestions, and deal insights.
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Supported via custom objects functionality.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Omnichannel messaging inbox supports WhatsApp, SMS, and live chat.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (10-14 languages vs English only).
    10-14 languages vs English only
  • 7.6% higher review score
    Reviews score
    8.5/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▼
    <55-66-77-88-99-10
    ★ Better than 91% of models

    80%

    8.3

    Average grade

    20%

    9.3

    Popularity

    Grades by review (13)
    2 reviews + 11 videos, average 8.4/10. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    8.5 vs 7.9
  • 8.2% better value for money
    Freshsales offers better value for money than the average CRM platform (9.02 vs 8.3).
    9.02 vs 8.34
  • 3.7% higher list score
    List score
    8.5/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (8)
    List score: in 8 of 44 lists (18%)
    8.5 vs 8.2
  • 30 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Freshsales
    the average CRM platform
    Freshsales has a lower starting price than the average CRM platform (9 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    9 USD/user/mo vs 39 USD/user/mo
  • Offers startup programme or discount
    This CRM platform offers a startup programme or discount, while the average CRM platform does not. 4.8% of CRM platforms offer a startup programme or discount.
    Official startup discount or credits program: yes
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Supported via custom objects functionality.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Offers real estate features or templates
    This CRM platform offers real estate features or templates, while the average CRM platform does not. 11.3% of CRM platforms offer this support.
    Dedicated real estate templates or property management features: yes
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Freddy AI provides contact scoring, email suggestions, and deal insights.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Contact Scoring (rule-based positive/negative signals and intelligent percentile-based scoring).
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Smart and Classic sales sequences are natively supported.
  • Supports marketing automation
    This CRM platform supports marketing automation, while the average CRM platform does not. 28.9% of CRM platforms support marketing automation.
  • Calling and dialler tools
    This CRM platform offers calling and dialler tools, while the average CRM platform does not. 31.1% of CRM platforms offer calling and dialler tools.
    Built-in cloud telephony via bundled Freshcaller.
  • Built-in e-signature
    This CRM platform has built-in e-signature, while the average CRM platform does not. 22.5% of CRM platforms offer built-in e-signature.
    Built-in electronic document signing capabilities.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Omnichannel messaging inbox supports WhatsApp, SMS, and live chat.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (10-14 languages vs English only).
    10-14 languages vs English only
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML 2 via Freshworks Organization dashboard.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports offline use with local storage
    This CRM platform supports offline use with local data storage, while the average CRM platform does not. 7.4% of CRM platforms support this.
    Via mobile app offline usage.
  • Less included file storage
    This CRM platform includes less file storage than the average CRM platform (5 GB vs 10 GB).
    5 GB vs 10 GB
  • Less included file storage
    This CRM platform includes less file storage than the average CRM platform (5 GB vs 10 GB).
    5 GB vs 10 GB

Video reviews

Hands-on testing and real-world video evaluations

9.0
Be Productive
≈ estimated
11/07/2026
Feature walkthrough · contacts, deals, AI and analytics
Verdict
Freshsales suits teams that want fewer spreadsheets and faster deal closing.
9.0
CRM Central
≈ estimated
22/04/2026
Feature walkthrough · contacts, deals, conversations and AI
Verdict
A top-tier, complete CRM for growing sales teams, from the first contact to the signed deal.
7.0
LeadLoft
≈ estimated
18/04/2025
Comparison review · hands-on demo of sequences and playbooks
Verdict
Freshsales is a good, traditional CRM, similar to others, and better at storing data than driving outreach.
8.0
Best Reviews
≈ estimated
13/07/2023
Full review · walkthrough, features and pricing
Verdict
Freshsales suits small to medium businesses that want an easier sales process, though its pricing is unclear and branded documents cost extra.
9.0
SaaS Trac
≈ estimated
23/11/2021
Hands-on review · dashboard, features and setup tour
Verdict
Freshsales is a solid pick for sales teams, with easy setup and good sales and marketing tools, though it costs more than rivals.
8.0
SoftwarePundit
≈ estimated
16/11/2021
Full review · pricing, pros and cons, feature walkthrough
Verdict
Freshsales is a beginner-friendly CRM for smaller businesses, though it is relatively expensive and limited in lead capture.
8.0
blungo
≈ estimated
24/05/2021
Full review · interface, features, automation and pricing
Verdict
Freshsales is a very good, easy-to-set-up CRM for combining sales and marketing, though its price is high compared with similar CRMs.
9.0
How to Hippo 🦛
≈ estimated
03/11/2025
Setup tutorial · account creation and feature tour
Verdict
Freshsales is clean and intuitive for managing leads and sales, though complex integrations may call for a higher-end CRM.
9.0
HelperMan
≈ estimated
10/10/2025
Short review · overview and feature summary
Verdict
Freshsales is still a very good sales CRM in 2025 and one of the best choices for small and mid-sized businesses.
8.0
HelperDog
≈ estimated
12/01/2025
Short review · features, pros and cons
Verdict
Freshsales is a solid, simple CRM for small and midsize teams, but it is less suited to deep customization or detailed reporting.
8.0
Wise Explainer
≈ estimated
26/08/2024
Short overview · no hands-on use shown
Verdict
Freshsales is an easy, AI-driven CRM that suits small to medium teams, less so complex enterprises.
Hands-on video, no verdict

Expert reviews

In-depth analysis and verdict from leading tech publications

8.0
crm.org
≈ estimated
17/10/2025
Hands-on review · AI sales CRM
Verdict
Freshsales is a sales-focused CRM with built-in calling, email and Freddy AI lead scoring, but its drip campaigns and website tracking need the separate Freshmarketer tool.
9.3
business.com
✓ explicit
20/06/2019
Expert review · Sales manager CRM
Verdict
Freshsales is a CRM for sales managers, with custom workflows, multiple pipelines and Freddy AI scoring, but marketing automation needs the Freshsales Suite.

Third-party reviews

What we like about Freshsales

  • Built-in cloud phone and omnichannel chat eliminating need for third-party telephony.
  • Predictive AI insights and automated deal scoring through Freddy AI.
  • Clean modern user interface with minimal onboarding complexity.
  • Accessible entry pricing including a permanent free tier for up to 3 users.
  • Automated sales sequences for targeted email and SMS follow-up cadences.

What we don't like about Freshsales

  • Substantial cost increase when moving from Growth to the Pro tier.
  • Multi-currency support and advanced territory management locked to high plans.
  • Customer support availability is restricted to 24/5 with no weekend coverage.

Verdict

Freshsales by Freshworks is a cloud-based sales CRM that centralizes client operations by offering contact management, Kanban-style visual deal pipelines, custom reports, and built-in omnichannel communication tools including email, WhatsApp, and integrated cloud telephony. Key specifications include a free-forever tier for up to 3 users, a starting paid Growth plan at $9 per user, per month (billed annually), a 21-day free trial, and multi-currency support for over 150 currencies. The main advantages of the platform are its highly intuitive user interface with a minimal learning curve, rapid deployment, 24/5 phone/chat customer support, and advanced Freddy AI features that deliver predictive lead scoring and automated email drafting. However, notable drawbacks include a significant price jump to the $39 Pro tier to unlock advanced features like multiple sales pipelines, behavior-based sales sequences, and native Freshdesk ticket synchronization, alongside a lack of customer support over weekends.

Compare Freshsales with other CRM platforms

1Product to compare no. 1
VS
2Product to compare no. 2
VS
3Product to compare no. 3 (optional)

Graphic comparison of Freshsales and other CRM platforms

No results found