OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

Vtiger CRM review: 54 specs compared

Starting price:12 USD/user/moFree plan:yesAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

Vtiger CRM Review: Compare 54 technical specifications, 11 expert and video reviews and 4 best-of lists to see how this product ranks in the CRM Software category and whether it is worth buying.

Vtiger CRM
8.7/10

Overall score

Score
8.7/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
▌
<55-66-77-88-99-10
★ Better than 97% of models
Score components

40%

9.7

Technical score

30%

7.7

Reviews score

30%

8.2

List score

★Better than 97% of CRM software
9.7

Technical score

Technical score
9.7/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▌
<55-66-77-88-99-10
★ Better than 99% of models
Score components

25%

9.3

Product & Pricing

25%

9.8

Core CRM

20%

10

Sales & Automation

15%

9.9

Integrations & Access

15%

10

Security & Deployment

★Better than 99%
7.7

Reviews score

Reviews score
7.7/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
▌
<55-66-77-88-99-10
▌ Worse than 69% of models

80%

7.4

Average grade

20%

9.2

Popularity

Grades by review (11)
5 reviews + 6 videos, average 7.0/10. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
â–ŒWorse than 69%
8.2

List score

List score
8.2/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (4)
List score: in 4 of 44 lists (9%)
★Better than 93%
Pricing & Access

*Lowest paid plan per month, as listed on the vendor's website.

Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.

What reviewers say about Vtiger CRM

Based on 7 · 6

Reviewers like the automation, customization and integrations, but most find it hard to use and the interface dated.
Praised
Mixed views
Criticised
Pick a topic to see who said what
Loading category ranking...

Technical Specifications of CRM platform Vtiger CRM

Technical score
Technical score
9.7/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▌
<55-66-77-88-99-10
★ Better than 99% of models
Score components:

25%

9.3

Product & Pricing

25%

9.8

Core CRM

20%

10

Sales & Automation

15%

9.9

Integrations & Access

15%

10

Security & Deployment

9.7
Reviews score
7.7
List score
8.2
Starting price
12 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 12 USD/user/mo, which is lower than that of 95.2% of CRM platforms and equal to that of 0.9% of CRM platforms.
Billing period
Monthly, Annual
Free plan
yes
This CRM platform offers a permanent free plan.
One Pilot free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
15 days.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
Show more
What reviewers say
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
One View layout linking multi-channel history.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Up to 100 on Starter, 500 on Professional, 100 on Enterprise per module.
Show more
What reviewers say
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
Calculus AI provides deal insights, predictive scoring, and email recommendations.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Workflow rules automating email notifications, alerts, and record value modifications.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Predictive and Rule-based (Combines rule-based criteria for Profile Scoring with Calculus AI for predictive engagement scoring).
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Provides bidirectional email synchronization and native tracking for document opens and link clicks.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Forecasts and Quotas module provides quarterly and monthly revenue predictions.
Show more
What reviewers say
Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
Vtiger Extension Store / Marketplace.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
Yes.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
Show more
What reviewers say
Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
Security certifications
ISO 27001, ISO 27701
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Monitors data changes and updates via record-level history reports.
Supported operating systems
Windows, macOS, Linux, iOS, Android
Show more
What reviewers say

Vtiger CRM vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    One Pilot free plan.
  • 27 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▌▌
    <55-66-77-88-99-10
    Vtiger CRM
    the average CRM platform
    Vtiger CRM has a lower starting price than the average CRM platform (12 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    12 USD/user/mo vs 39 USD/user/mo
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Calculus AI provides deal insights, predictive scoring, and email recommendations.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Via Custom Modules.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Forecasts and Quotas module provides quarterly and monthly revenue predictions.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Omnichannel communication supports WhatsApp and SMS integrations.
  • 7.4% better value for money
    Vtiger CRM offers better value for money than the average CRM platform (8.96 vs 8.3).
    8.96 vs 8.34
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    One Pilot free plan.
  • 27 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▌▌
    <55-66-77-88-99-10
    Vtiger CRM
    the average CRM platform
    Vtiger CRM has a lower starting price than the average CRM platform (12 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    12 USD/user/mo vs 39 USD/user/mo
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (50 GB vs 10 GB).
    50 GB vs 10 GB
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Via Custom Modules.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports project management
    This CRM platform supports project management, while the average CRM platform does not. 25.6% of CRM platforms support project management.
    Native Projects module tracks project milestones, tasks, and budgets.
  • Offers a client portal
    This CRM platform offers a client portal, while the average CRM platform does not. 36.3% of CRM platforms offer this feature.
    Dedicated external client portal: yes
  • Supports time tracking
    This CRM platform supports time tracking, while the average CRM platform does not. 20.1% of CRM platforms offer this feature.
    Native billable time tracking and task timer: yes
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Calculus AI provides deal insights, predictive scoring, and email recommendations.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Forecasts and Quotas module provides quarterly and monthly revenue predictions.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Predictive and Rule-based (Combines rule-based criteria for Profile Scoring with Calculus AI for predictive engagement scoring).
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Available through the Email Sequences feature.
  • Supports marketing automation
    This CRM platform supports marketing automation, while the average CRM platform does not. 28.9% of CRM platforms support marketing automation.
    Vtiger Marketing Automation supports email sequences and triggers.
  • In-quote online payments
    This CRM platform supports online payments within quotes, while the average CRM platform does not. 32% of CRM platforms support online payments within quotes.
  • Calling and dialler tools
    This CRM platform offers calling and dialler tools, while the average CRM platform does not. 31.1% of CRM platforms offer calling and dialler tools.
    Built-in phone dialer with Plivo/Twilio gateways.
  • Built-in e-signature
    This CRM platform has built-in e-signature, while the average CRM platform does not. 22.5% of CRM platforms offer built-in e-signature.
    Vtiger Esign module allows sending documents for digital signature.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Omnichannel communication supports WhatsApp and SMS integrations.
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports self-hosting
    This CRM platform supports self-hosting, while the average CRM platform does not. 6.7% of CRM platforms support self-hosting.
    Available via free open-source edition, but main commercial version is cloud-hosted.
  • Supports offline use with local storage
    This CRM platform supports offline use with local data storage, while the average CRM platform does not. 7.4% of CRM platforms support this.
    Via mobile app.
  • 2.5% lower review score
    Reviews score
    7.7/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▌
    <55-66-77-88-99-10
    ▌ Worse than 69% of models

    80%

    7.4

    Average grade

    20%

    9.2

    Popularity

    Grades by review (11)
    5 reviews + 6 videos, average 7.0/10. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    7.7 vs 7.9
  • 2.5% lower review score
    Reviews score
    7.7/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▌
    <55-66-77-88-99-10
    ▌ Worse than 69% of models

    80%

    7.4

    Average grade

    20%

    9.2

    Popularity

    Grades by review (11)
    5 reviews + 6 videos, average 7.0/10. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    7.7 vs 7.9

Video reviews

Hands-on testing and real-world video evaluations

9.0
HelperMan
≈ estimated
07/10/2025
Short overview · features, automation and small-business fit
Verdict
Vtiger CRM is still a solid, flexible choice for growing teams, though it has some limits compared with enterprise tools.
4.0
LeadLoft
≈ estimated
13/08/2025
Comparison with rival · contact and deal import tests
Verdict
Vtiger is affordable but hard to set up; the creator advises avoiding it without much CRM experience.
8.0
HelperDog
≈ estimated
30/01/2025
Short overview · features, pricing and who it suits
Verdict
Vtiger is well-rounded and good value for money, a strong option for all-in-one needs despite a learning curve.
7.0
Dan Thorne
≈ estimated
20/01/2025
Overview · 12 points on features, price and alternatives
Verdict
Vtiger is a solid choice for affordable, customizable needs, but trails rivals on interface, reporting, AI and integrations.
8.0
Smart format
≈ estimated
20/10/2024
Short overview · features, pricing and free plan
Verdict
Vtiger suits small to mid-sized businesses that want a full suite, though its free plan is limited.
4.0
Capterra
✓ explicit
07/10/2021
User testimonial · inventory, ERP and CRM use
Verdict
Vtiger is held back for this user by rigid timesheets, Excel-only export and support in a distant time zone.
Overview video
Overview video
Hands-on video, no verdict
Not graded
Brand video
Brand video

Expert reviews

In-depth analysis and verdict from leading tech publications

9.0
crm.org
✓ explicit
26/10/2023
Expert review · Small business CRM
Verdict
The Vtiger CRM is a broad, all-in-one tool for small teams, with strong automation and email marketing, but its learning curve and mobile app hold it back.
8.0
pcmag.com
✓ explicit
30/11/2020
Hands-on test · Small business CRM
Verdict
The Vtiger CRM packs a lot into its small business plans, including campaign tools and phone calls, but its unusual nested menus take time to learn.
6.0
dench.com
✓ explicit
26/03/2026
Expert review · Open source CRM
Verdict
The Vtiger CRM is a long-established open source CRM, but its self-hosted version lags behind the cloud product's AI and mobile app and needs server skills.
7.0
yolah.fr
✓ explicit
02/02/2026
Hands-on test · All-in-one CRM
Verdict
The Vtiger CRM is a broad all-in-one tool for sales, marketing and support, best for teams that can spare setup time and work comfortably in English.
7.0
blogducrm.fr
≈ estimated
31/08/2023
Full review · Open source CRM
Verdict
The Vtiger CRM suits small businesses starting out, with a wide feature set and an interface in 25 languages, but setup needs IT skills.

Third-party reviews

What customers like about Vtiger CRM

  • Comprehensive all-in-one suite combining sales, support desk, and inventory management.
  • Extremely competitive pricing structure delivering wide operational capability.
  • Built-in quotation, sales order, and invoice generation tools.
  • Customizable sales pipelines with automated reminder triggers and email alerts.

What customers don't like about Vtiger CRM

  • User interface can feel cluttered and navigation can be overwhelming.
  • System performance and page load speeds can lag on heavily customized setups.
  • Steep configuration learning curve for new system administrators.

Verdict

Vtiger CRM is an all-in-one relationship management platform designed on a LAMP stack (Linux, Apache, MySQL, PHP) that integrates marketing, sales, and customer service functionalities with an open-source core. Key specifications and technical characteristics include contact management, automated pipelines, help desk ticketing, inventory management with configure-price-quote (CPQ) capabilities, built-in project tracking, over 500 third-party app integrations, and proprietary Calculus AI tools. The main pros of the software are its flexible dual deployment options (a free, self-hosted open-source version requiring a minimum of 2GB RAM and 5GB storage, or cloud-hosted tiers starting at twelve dollars per user monthly), high database customization, and a comprehensive 360-degree customer data view that prevents software fragmentation. However, noticeable cons include a dated user interface, complex and technical server-side setups for the open-source edition, a distinct feature gap between the cloud and open-source variants, and mixed performance speeds when executing heavy reporting analytics at enterprise scale.

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