OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

Twenty CRM review: 54 specs compared

Starting price:9 USD/user/moFree plan:yesAI assistant:yesBuilt-in quotes and invoicing:noWorkflow automation:yes

Twenty CRM Review: Compare 54 technical specifications, 10 expert and video reviews and 2 best-of lists to see how this product ranks in the CRM Software category and whether it is worth buying.

Twenty CRM
8.3/10

Overall score

Score
8.3/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 87% of models
Score components

40%

8.4

Technical score

30%

8.4

Reviews score

30%

8.1

List score

▲Better than 87% of CRM software
8.4

Technical score

Technical score
8.4/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 72% of models
Score components

25%

10

Product & Pricing

25%

8.2

Core CRM

20%

6.5

Sales & Automation

15%

7.2

Integrations & Access

15%

9.8

Security & Deployment

▲Better than 72%
8.4

Reviews score

Reviews score
8.4/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 84% of models

80%

8.3

Average grade

20%

9.1

Popularity

Grades by review (10)
5 reviews + 5 videos, average 8.4/10. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
▲Better than 84%
8.1

List score

List score
8.1/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (2)
List score: in 2 of 44 lists (5%)
▲Better than 86%
Pricing & Access
Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.

What reviewers say about Twenty CRM

Based on 6 · 5

Reviewers love the flexible customization and open API, but miss a mobile app, integrations and solid reporting; hosting divides opinion.
Praised
Mixed views
Criticised
Pick a topic to see who said what
Loading category ranking...

Technical Specifications of CRM platform Twenty CRM

Technical score
Technical score
8.4/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 72% of models
Score components:

25%

10

Product & Pricing

25%

8.2

Core CRM

20%

6.5

Sales & Automation

15%

7.2

Integrations & Access

15%

9.8

Security & Deployment

8.4
Reviews score
8.4
List score
8.1
Starting price
9 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 9 USD/user/mo, which is lower than that of 96.9% of CRM platforms and equal to that of 0.9% of CRM platforms.
100% open-source free self-hosted; Twenty Cloud hosted starts at $9/user/month.
Billing period
Monthly, Annual
Free plan
yes
This CRM platform offers a permanent free plan.
Free open-source community edition without user limits.
Free trial
yes
This CRM platform offers a time-limited free trial.
Cloud hosted offering includes a free tier and trial.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
Show more
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Dynamic custom fields and relation types.
Show more
What reviewers say
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
AI-assisted workflows, smart summaries, and data enrichment.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Visual automation workflows with trigger-action logic.
Lead scoring
no
This CRM platform does not support lead scoring. 19.8% of CRM platforms offer this feature.
Modern pipeline views without algorithmic lead scoring.
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Two-way Gmail and Outlook email sync.
Sales forecasting
no
This CRM platform does not support sales forecasting. 15% of CRM platforms offer this feature.
Visual pipeline tracking without advanced forecasting algorithms.
Show more
What reviewers say
Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
Integrations with Zapier, Make, and PostgreSQL direct access.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
GraphQL and REST APIs with comprehensive documentation.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Full webhook support for schema and record events.
Mobile apps
no
This CRM platform does not offer mobile apps. 97.8% of CRM platforms offer mobile apps.
Fully responsive mobile web application; native apps in active development.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
CSV import and JSON/CSV export capabilities.
Show more
What reviewers say
Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
SAML SSO and OAuth single sign-on.
Security certifications
SOC 2 Type II
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Role-based permissions and workspace access control.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Activity log and event history tracking.
Supported operating systems
Web, Linux, macOS, Windows
Show more
What reviewers say

Twenty CRM vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    Free open-source community edition without user limits.
  • 30 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Twenty CRM
    the average CRM platform
    Twenty CRM has a lower starting price than the average CRM platform (9 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    9 USD/user/mo vs 39 USD/user/mo
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML SSO and OAuth single sign-on.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    AI-assisted workflows, smart summaries, and data enrichment.
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Native user-defined custom objects with relational joins.
  • Offers startup programme or discount
    This CRM platform offers a startup programme or discount, while the average CRM platform does not. 4.8% of CRM platforms offer a startup programme or discount.
    Official startup discount or credits program: yes
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • 6.3% higher review score
    Reviews score
    8.4/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▼
    <55-66-77-88-99-10
    ▲ Better than 84% of models

    80%

    8.3

    Average grade

    20%

    9.1

    Popularity

    Grades by review (10)
    5 reviews + 5 videos, average 8.4/10. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    8.4 vs 7.9
  • 5.8% better value for money
    Twenty CRM offers better value for money than the average CRM platform (8.83 vs 8.3).
    8.83 vs 8.34
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    Free open-source community edition without user limits.
  • 30 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Twenty CRM
    the average CRM platform
    Twenty CRM has a lower starting price than the average CRM platform (9 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    9 USD/user/mo vs 39 USD/user/mo
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • Offers startup programme or discount
    This CRM platform offers a startup programme or discount, while the average CRM platform does not. 4.8% of CRM platforms offer a startup programme or discount.
    Official startup discount or credits program: yes
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Native user-defined custom objects with relational joins.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    AI-assisted workflows, smart summaries, and data enrichment.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (5-9 languages vs English only).
    5-9 languages vs English only
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML SSO and OAuth single sign-on.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports self-hosting
    This CRM platform supports self-hosting, while the average CRM platform does not. 6.7% of CRM platforms support self-hosting.
    100% open-source self-hosted via Docker or Kubernetes.
  • No built-in quotes or invoicing
    This CRM platform does not include built-in quotes and invoicing, while the average CRM platform does. 91.9% of CRM platforms include built-in quotes and invoicing.
    Core relationship CRM; does not include native invoicing.
  • Lower mobile app rating category
    This CRM platform ranks lower than the average CRM platform for mobile app store rating (no mobile app vs 4–4.4).
    no mobile app vs 4.0–4.4
  • No mobile apps
    This CRM platform does not offer mobile apps, while the average CRM platform does. 97.6% of CRM platforms offer mobile apps.
    Fully responsive mobile web application; native apps in active development.
  • 1.2% lower list score
    List score
    8.1/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (2)
    List score: in 2 of 44 lists (5%)
    8.1 vs 8.2
  • 1.2% lower list score
    List score
    8.1/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (2)
    List score: in 2 of 44 lists (5%)
    8.1 vs 8.2
  • No built-in quotes or invoicing
    This CRM platform does not include built-in quotes and invoicing, while the average CRM platform does. 91.9% of CRM platforms include built-in quotes and invoicing.
    Core relationship CRM; does not include native invoicing.
  • Lower mobile app rating category
    This CRM platform ranks lower than the average CRM platform for mobile app store rating (no mobile app vs 4–4.4).
    no mobile app vs 4.0–4.4
  • No mobile apps
    This CRM platform does not offer mobile apps, while the average CRM platform does. 97.6% of CRM platforms offer mobile apps.
    Fully responsive mobile web application; native apps in active development.

Video reviews

Hands-on testing and real-world video evaluations

7.0
Mindly Nova
≈ estimated
29/08/2026
Review · features, pricing, self-hosting and pros and cons
Verdict
Twenty CRM is worth considering if open-source customization, automation, AI and data control matter to you.
9.0
Steven Digital
≈ estimated
18/01/2025
Tutorial and review · local install and feature overview
Verdict
Twenty CRM is easy to set up locally, flexible and developer-friendly, and strongly recommended for developers and CRM users.
8.0
Penny Thoughts
≈ estimated
16/09/2026
Short review · features, pricing and pros and cons
Verdict
Twenty CRM is a strong open-source option for technical users and businesses that want control, though it is overkill for simple needs.
9.0
Solutions Repo
≈ estimated
05/04/2026
First impressions · Railway install and feature walkthrough
Verdict
Twenty CRM impresses with its flexibility and customizable dashboards and automations, though it has not been fully explored yet.
9.0
Vyro Tutorials
≈ estimated
25/01/2025
Short review · demo of adding companies and people
Verdict
Twenty CRM suits people starting out with CRM, thanks to its clean, organized design.
Overview video
Overview video

Expert reviews

In-depth analysis and verdict from leading tech publications

7.0
sentisight.ai
≈ estimated
19/03/2026
Hands-on review · Open-source CRM
Verdict
Twenty CRM is a clean open-source CRM that suits teams of 10 to 100 with a developer, but it lacks advanced reporting and territory management.
9.0
shipgarden.com
≈ estimated
21/06/2026
Curator review · Open-source CRM
Verdict
Twenty CRM suits B2B solo founders with a simple pipeline, but lacks territory management, CPQ and multi-currency reporting.
8.0
gewusst-ki.de
✓ explicit
Not Dated
Hands-on test · Open-source CRM
Verdict
Twenty CRM suits small sales teams and firms that run it on their own servers, but its cloud version raises EU data-protection questions.
8.6
salesdorado.com
✓ explicit
16/08/2026
Hands-on test · Open-source CRM
Verdict
Twenty is an open-source CRM that suits teams who want a flexible data model and clean interface, but not those needing sales forecasting or a mobile app.
9.0
sooyoos.com
≈ estimated
09/09/2026
Consultant overview · Open-source CRM
Verdict
Twenty CRM suits small and mid-sized firms that want a CRM tailored to their processes, but it lacks forecasting, a mobile app and many ready-made connectors.

Third-party reviews

What we like about Twenty CRM

  • Modern open-source architecture built on TypeScript, React, and GraphQL with complete self-hosting freedom
  • Beautiful Notion-like modern user interface with lightning-fast reactive navigation and keyboard shortcuts
  • Complete data sovereignty with no vendor lock-in, open APIs, and community-driven extensibility
  • Transparent open-source roadmap and active developer community contributing integrations and modules

What we don't like about Twenty CRM

  • Relatively young product with some enterprise features and deep CRM modules still under active development
  • Self-hosted deployment requires DevOps knowledge, Docker expertise, and ongoing server maintenance
  • Smaller ecosystem of pre-built commercial third-party integrations compared to mature CRM platforms

Verdict

Twenty CRM is an open-source, modern customer relationship management platform built on TypeScript and modern reactive technologies, designed as an extensible, community-driven alternative to legacy enterprise systems like Salesforce. It offers flexible custom object modeling, interactive kanban pipelines, rich task tracking, and transparent developer-first architecture with full self-hosting and cloud options. Key pros are complete data ownership, modern and lightning-fast user experience, exceptional data model extensibility, and an active open-source community. Cons stem from its status as a newer platform with evolving features, a smaller catalog of pre-built third-party connectors, and the requirement of technical expertise for self-hosted maintenance.

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