OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

monday CRM review: 54 specs compared

Starting price:12 USD/user/moFree plan:noAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

monday CRM Review: Compare 54 technical specifications, 23 expert and video reviews and 26 best-of lists to see how this product ranks in the CRM Software category and whether it is worth buying.

monday CRM
9.0/10

Overall score

Score
9.0/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 98% of models
Score components

40%

9.0

Technical score

30%

8.5

Reviews score

30%

9.5

List score

★Better than 98% of CRM software
9.0

Technical score

Technical score
9.0/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 92% of models
Score components

25%

8.2

Product & Pricing

25%

8.9

Core CRM

20%

9.0

Sales & Automation

15%

9.9

Integrations & Access

15%

9.6

Security & Deployment

★Better than 92%
8.5

Reviews score

Reviews score
8.5/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 91% of models

80%

8.2

Average grade

20%

9.8

Popularity

Grades by review (23)
19 reviews + 4 videos, average 8.2/10. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
★Better than 91%
9.5

List score

List score
9.5/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (26)
List score: in 26 of 44 lists (59%)
★Better than 99%
Pricing & Access

*Lowest paid plan per month, as listed on the vendor's website.

Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.

What reviewers say about monday CRM

Based on 10 · 4

Reviewers like the easy automation and project-style pipelines, but most feel the plans are pricey and the CRM depth limited.
Praised
Mixed views
Criticised
Pick a topic to see who said what
Loading category ranking...

Technical Specifications of CRM platform monday CRM

Technical score
Technical score
9.0/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 92% of models
Score components:

25%

8.2

Product & Pricing

25%

8.9

Core CRM

20%

9.0

Sales & Automation

15%

9.9

Integrations & Access

15%

9.6

Security & Deployment

9.0
Reviews score
8.5
List score
9.5
Starting price
12 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 12 USD/user/mo, which is lower than that of 95.2% of CRM platforms and equal to that of 0.9% of CRM platforms.
Minimum 3 seats required.
Billing period
Monthly, Annual
Free plan
no
This CRM platform does not offer a permanent free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
Minimum seats
3 seats
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 3 seats, which is higher than that of 98.3% of CRM platforms and equal to that of 1.2% of CRM platforms.
Show more
What reviewers say
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Supported via custom column fields.
Show more
What reviewers say
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
monday AI provides automated email composition, summaries, and formula building.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Visual recipe-style automations using custom "when, if, then" conditional rules.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
AI-powered lead scoring and custom formula-based rules.
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Native "Email Tracking" feature tracks when a synchronized 1-to-1 email is opened or clicked.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Visual sales forecasting dashboards with expected deal revenue calculations.
Show more
What reviewers say
Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
Monday.com App Marketplace.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
Official mobile app (monday.com) available on iOS and Android.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
Show more
Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
Security certifications
SOC 1, SOC 2, SOC 3, ISO 27001, ISO 27701, ISO 27017, ISO 27018, ISO 27032, ISO 22301, GDPR, CCPA, HIPAA
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Tracks security events under Enterprise plan administration.
Supported operating systems
Windows, macOS, iOS, Android
Show more

monday CRM vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • 27 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    monday CRM
    the average CRM platform
    monday CRM has a lower starting price than the average CRM platform (12 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    12 USD/user/mo vs 39 USD/user/mo
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    monday AI provides automated email composition, summaries, and formula building.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Visual sales forecasting dashboards with expected deal revenue calculations.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Omnichannel integrations support WhatsApp, SMS, and live website chat.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (10-14 languages vs English only).
    10-14 languages vs English only
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    AI-powered lead scoring and custom formula-based rules.
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
  • 15.9% higher list score
    List score
    9.5/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (26)
    List score: in 26 of 44 lists (59%)
    9.5 vs 8.2
  • 7.6% higher review score
    Reviews score
    8.5/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▼
    <55-66-77-88-99-10
    ★ Better than 91% of models

    80%

    8.2

    Average grade

    20%

    9.8

    Popularity

    Grades by review (23)
    19 reviews + 4 videos, average 8.2/10. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    8.5 vs 7.9
  • 10.1% better value for money
    monday CRM offers better value for money than the average CRM platform (9.18 vs 8.3).
    9.18 vs 8.34
  • 27 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    monday CRM
    the average CRM platform
    monday CRM has a lower starting price than the average CRM platform (12 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    12 USD/user/mo vs 39 USD/user/mo
  • Offers startup programme or discount
    This CRM platform offers a startup programme or discount, while the average CRM platform does not. 4.8% of CRM platforms offer a startup programme or discount.
    Official startup discount or credits program: yes
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (20 GB vs 10 GB).
    20 GB vs 10 GB
  • Supports project management
    This CRM platform supports project management, while the average CRM platform does not. 25.6% of CRM platforms support project management.
    Built on monday Work OS with native project management, Gantt charts, and milestones.
  • Offers real estate features or templates
    This CRM platform offers real estate features or templates, while the average CRM platform does not. 11.3% of CRM platforms offer this support.
    Dedicated real estate templates or property management features: yes
  • Supports time tracking
    This CRM platform supports time tracking, while the average CRM platform does not. 20.1% of CRM platforms offer this feature.
    Native billable time tracking and task timer: yes
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    monday AI provides automated email composition, summaries, and formula building.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Visual sales forecasting dashboards with expected deal revenue calculations.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    AI-powered lead scoring and custom formula-based rules.
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
  • Supports marketing automation
    This CRM platform supports marketing automation, while the average CRM platform does not. 28.9% of CRM platforms support marketing automation.
    Marketing workflows and automated email campaign boards.
  • Built-in e-signature
    This CRM platform has built-in e-signature, while the average CRM platform does not. 22.5% of CRM platforms offer built-in e-signature.
    monday Docs and digital signature widgets support contract signing.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Omnichannel integrations support WhatsApp, SMS, and live website chat.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (10-14 languages vs English only).
    10-14 languages vs English only
  • Higher mobile app rating category
    This CRM platform ranks higher than the average CRM platform for mobile app store rating (4.5–5 vs 4–4.4).
    4.5–5.0 vs 4.0–4.4
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports offline use with local storage
    This CRM platform supports offline use with local data storage, while the average CRM platform does not. 7.4% of CRM platforms support this.
    Via mobile app only.
  • 2 seats higher minimum requirement
    This CRM platform requires more seats than the average CRM platform (3 seats vs 1 seats). The average CRM platform requires a minimum of 1 seats.
    3 seats vs 1 seats
  • 2 seats higher minimum requirement
    This CRM platform requires more seats than the average CRM platform (3 seats vs 1 seats). The average CRM platform requires a minimum of 1 seats.
    3 seats vs 1 seats

Video reviews

Hands-on testing and real-world video evaluations

9.0
David Alex
≈ estimated
06/08/2026
Hands-on review · AI agents, pipeline and pricing tiers
Verdict
monday CRM suits small teams that want AI prospecting and sales tools without enterprise complexity.
7.0
SoftwareFinds
≈ estimated
18/09/2025
Hands-on review · feature walkthrough and plan breakdown
Verdict
monday CRM is solid for teams willing to configure it, but it is not a good off-the-shelf choice for simple needs.
8.0
Tool Finder
≈ estimated
27/05/2024
Hands-on review · beginner's tour of sales CRM features
Verdict
monday CRM has an approachable sales setup and suits teams that want CRM and project management together, though it is less focused than dedicated tools.
Brand video
Overview video
Brand video

Expert reviews

In-depth analysis and verdict from leading tech publications

9.0
crm.org
≈ estimated
13/10/2025
Hands-on review · Visual SMB CRM
Verdict
monday CRM is a fast, visual CRM that suits small businesses, but power users may outgrow it because it has no multi-branch automation logic.
9.0
tech.co
≈ estimated
21/10/2021
Hands-on analysis · Broad CRM feature review
Verdict
monday CRM is a colorful, intuitive CRM with useful AI and sentiment tools, but support is mostly self-serve, with no live chat.
8.0
pcmag.com
✓ explicit
01/07/2026
Expert review · AI-assisted sales CRM
Verdict
monday CRM is a flexible, visual sales tool with strong AI features, but visual email campaigns need an add-on and most integrations need higher plans.
8.0
techradar.com
✓ explicit
16/06/2023
Expert review · Customizable sales CRM
Verdict
monday CRM is customizable and easy to use for firms of any size, with solid reporting but less flexibility in custom report templates.
7.0
pmstudycircle.com
≈ estimated
21/11/2025
Trial review · Visual pipelines
Verdict
monday CRM suits teams that want visual, customizable pipelines, though its three-seat minimum and basic AI analytics hold it back.
8.0
cizaconsulting.de
≈ estimated
17/03/2026
Hands-on guide · Sales and project CRM
Verdict
monday CRM is a work platform with a CRM module, best for 10–250 person firms and agencies that hand won deals to project teams, but it needs setup first.
9.8
impli.fr
✓ explicit
07/04/2026
Long-term user review · Budget and scaling
Verdict
monday CRM suits teams of 3 to 10 people who want visual, flexible automation, but costs rise quickly past 10-15 users and it lacks advanced marketing tools.
8.5
formalive.fr
✓ explicit
01/03/2026
Expert review · Visual sales CRM
Verdict
monday CRM is a visual, easy-to-learn CRM for small and mid-sized firms, but its free plan is capped at two users and advanced automations take time.
9.0
comparateurcrm.fr
≈ estimated
25/04/2026
Expert review · Sales and project CRM
Verdict
monday Sales CRM is a flexible, visual CRM that links sales to project delivery, best for agencies and service firms, but lead scoring and marketing automation are basic.
8.9
tool-advisor.fr
✓ explicit
10/08/2023
Full review · Pure-play sales CRM
Verdict
monday CRM suits growing SMEs and startups that want a simple, customizable sales tool, but it needs setup time and lacks quotes and invoicing.
9.0
tryve.com
≈ estimated
02/10/2026
Partner review · Sales-to-delivery CRM
Verdict
monday CRM is a flexible B2B CRM that hands won deals to project boards, but it needs careful design and its Basic plan is tightly limited.
9.6
impli.fr
✓ explicit
07/04/2026
Long-term use · Team project tool
Verdict
monday CRM is a visual tool for 10–50 person firms that outgrew spreadsheets, but its lead scoring and marketing automation remain basic.
8.3
digitiz.fr
✓ explicit
01/03/2026
Hands-on test · Visual sales CRM
Verdict
monday CRM is a visual pipeline tool with no-code automations and a link to monday Work Management, suiting teams that run projects, though advanced reporting lags Salesforce and HubSpot.
7.0
review-crm.com
✓ explicit
14/01/2026
Hands-on test · Visual sales CRM
Verdict
monday CRM is a visual, no-code CRM that combines sales and project tasks and suits small teams, but WhatsApp needs extra apps and analytics stay basic.
8.6
salesdorado.com
✓ explicit
13/11/2024
Hands-on review · Visual sales tables
Verdict
monday CRM is an easy, visual tool for small businesses with simple sales lists, though it lacks automatic reports and offers limited integrations.
7.0
thecxlead.com
≈ estimated
01/07/2026
Feature overview · Visual workflow builder
Verdict
monday CRM is a no-code CRM whose drag-and-drop workflow builder and guided setup suit customer-facing teams, though two-factor login is missing.
8.0
b2bmarketeers.nl
≈ estimated
04/12/2025
Full review · Beginner-friendly CRM
Verdict
monday CRM is easy to set up and flexible for B2B, with boards that fit many processes, but it is weak at segmenting contacts.
8.6
findbestcrm.com
✓ explicit
16/04/2026
Expert review · Project-based CRM
Verdict
monday CRM is a good fit for agencies and project-driven teams that want sales and projects in one tool, but it lacks depth in advanced CRM features.

Third-party reviews

What we like about monday CRM

  • Highly visual and flexible board layouts adaptable to diverse sales processes.
  • Customizable no-code automations for lead assignment and status updates.
  • Strong collaborative features with integrated team updates and mentions.
  • Seamless integration with popular email clients, Slack, and Google Drive.
  • Real-time pipeline tracking and customizable deal forecasting dashboards.

What we don't like about monday CRM

  • Minimum seat requirements make entry pricing higher for solo users.
  • Advanced sales forecasting and formula columns locked to Pro and Enterprise tiers.
  • File storage limits apply to lower subscription tiers.

Verdict

Built on the flexible Monday Work OS infrastructure, Monday CRM provides an intuitive, color-coded, no-code data management environment with multi-view boards (Table, Kanban, Gantt) and predefined entity templates for leads, contacts, accounts, and deals. Its core technical specifications include a centralized Emails & Activities app, native contact form builders, built-in AI Sales Agents, a massive ecosystem connecting over 50 native integrations (like Gmail, Outlook, Slack, and Stripe), and a powerful automation engine supporting up to 25,000 monthly actions on its Pro plan. Main pros include its extreme customization potential, highly engaging visual pipeline tracking, and effortless synchronization with broader project management workflows. However, notable cons include strict 3-seat minimum user requirements on all paid tiers, zero automation features on its entry-level Basic plan, and a less specialized pipeline depth compared to heavy dedicated platforms like Salesforce or HubSpot.

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