OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

Salesforce Health Cloud review: 54 specs compared

Starting price:?Free plan:noAI assistant:yesBuilt-in quotes and invoicing:?Workflow automation:yes

Salesforce Health Cloud Review: Compare 54 technical specifications to see how this product ranks in the CRM Software category and whether it is worth buying.

8.1/10

Overall score

Score
8.1/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 75% of models
Score components

40%

9.0

Technical score

30%

?

Reviews scoreNot enough data yet, so we use 7.6, the mark of a weaker model in this category

30%

?

List scoreNot enough data yet, so we use 7.5, the mark of a weaker model in this category

â–²Better than 75% of CRM software
9.0

Technical score

Technical score
9.0/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
★ Better than 90% of models
Score components

25%

8.0

Product & Pricing

25%

9.3

Core CRM

20%

9.0

Sales & Automation

15%

9.3

Integrations & Access

15%

9.6

Security & Deployment

★Better than 90%
?

Reviews score

Reviews score
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
Grades by review (0)
We have not found an independent test of this model yet. Until we do, its review part counts as 7.6.
User ratings collected online are not part of this score.
No expert tests yet
?

List score

List score
7.5/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (0)
Not in any best-of list yet, so this part counts as 7.5. Models in a list get 8 to 10.
Not in any best-of list yet
Pricing & Access
Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.
Loading category ranking...

Technical Specifications of CRM platform Salesforce Health Cloud

Technical score
Technical score
9.0/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
★ Better than 90% of models
Score components:

25%

8.0

Product & Pricing

25%

9.3

Core CRM

20%

9.0

Sales & Automation

15%

9.3

Integrations & Access

15%

9.6

Security & Deployment

9.0
Reviews score
7.6
List score
?
Starting price
?
Billing period
?
Free plan
no
This CRM platform does not offer a permanent free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
Minimum seats
?
Show more
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
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AI assistant
yes
This CRM platform offers an AI assistant. 78% of CRM platforms offer this feature.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Lead scoring
?
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.1% of CRM platforms offer this feature.
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Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
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Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.7% of CRM platforms support single sign-on.
Security certifications
?
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Supported operating systems
?
Show more

Salesforce Health Cloud vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.5% of CRM platforms support single sign-on.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22.1% of CRM platforms offer this feature.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 15.1% of CRM platforms offer this feature.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 15.1% of CRM platforms offer this feature.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.8% of CRM platforms offer European data residency.
  • Supports project management
    This CRM platform supports project management, while the average CRM platform does not. 25.7% of CRM platforms support project management.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 15.1% of CRM platforms offer this feature.
  • Supports project management
    This CRM platform supports project management, while the average CRM platform does not. 25.7% of CRM platforms support project management.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22.1% of CRM platforms offer this feature.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 15.1% of CRM platforms offer this feature.
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.5% of CRM platforms support single sign-on.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.8% of CRM platforms offer European data residency.

Third-party reviews

What customers like about Salesforce Health Cloud

  • Patient and member profiles and care plans sit in one system.
  • Referral and intake management is built in.
  • Territory management helps split a large patient or member base by area.
  • Project management is built in as well.
  • European data residency keeps data in Europe.
  • Audit logs show who changed a record.

What customers don't like about Salesforce Health Cloud

  • There is no free plan, so a free trial is the only way to test it.
  • It is built for healthcare, so a sales team would need a different tool.
  • There is no startup program or discount for a small new practice.
  • Pipeline and forecasting tools add weight a clinic may never use.

Verdict

Salesforce Health Cloud is built for healthcare organisations, not sales teams. It gives hospitals, clinics, payers and health providers patient and member profiles, care plans and care coordination. Referral and intake management sit in the same system. Two features set it apart: territory management and project management are both less common in CRM tools. European data residency keeps data in Europe, and the platform is HIPAA-ready. Access is controlled through role-based permissions, single sign-on and audit logs that show who changed what. Contact numbers have no limit, so a large patient list is not a problem. The trade-off is that there is no free plan, so a free trial is the only way to test it first. It suits a hospital group or payer that needs care coordination and tight access control.

Compare Salesforce Health Cloud with other CRM platforms

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Graphic comparison of Salesforce Health Cloud and other CRM platforms

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