OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

Odoo CRM review: 54 specs compared

Starting price:24.90 USD/user/moFree plan:yesAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

Odoo CRM Review: Compare 54 technical specifications, 11 expert and video reviews and 3 best-of lists to see how this product ranks in the CRM Software category and whether it is worth buying.

Odoo CRM
8.9/10

Overall score

Score
8.9/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
▌
<55-66-77-88-99-10
★ Better than 98% of models
Score components

40%

9.9

Technical score

30%

8.3

Reviews score

30%

8.2

List score

★Better than 98% of CRM software
9.9

Technical score

Technical score
9.9/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▌
<55-66-77-88-99-10
★ Better than 99% of models
Score components

25%

10

Product & Pricing

25%

9.8

Core CRM

20%

10

Sales & Automation

15%

9.9

Integrations & Access

15%

10

Security & Deployment

★Better than 99%
8.3

Reviews score

Reviews score
8.3/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
▌
<55-66-77-88-99-10
â–Č Better than 73% of models

80%

8.1

Average grade

20%

9.2

Popularity

Grades by review (11)
6 reviews + 5 videos, average 8.1/10. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
â–ČBetter than 73%
8.2

List score

List score
8.2/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (3)
List score: in 3 of 44 lists (7%)
★Better than 90%
Pricing & Access
Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.

What reviewers say about Odoo CRM

Based on 8 · 7

Reviewers like having CRM inside a broad suite of apps, but implementation is hard, the learning curve steep, and customization tricky.
Praised
Mixed views
Criticised
Pick a topic to see who said what
Loading category ranking...

Technical Specifications of CRM platform Odoo CRM

Technical score
Technical score
9.9/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▌
<55-66-77-88-99-10
★ Better than 100% of models
Score components:

25%

10

Product & Pricing

25%

9.8

Core CRM

20%

10

Sales & Automation

15%

9.9

Integrations & Access

15%

10

Security & Deployment

9.9
Reviews score
8.3
List score
8.2
Starting price
24.9 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 24.9 USD/user/mo, which is lower than that of 88.1% of CRM platforms and equal to that of 0.2% of CRM platforms.
One App Free plan covers full CRM, otherwise 24.9.
Billing period
Monthly
Free plan
yes
This CRM platform offers a permanent free plan.
One App Free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
15 days.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
Free for one app, paid plans have no seat minimums.
Show more
What reviewers say
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Supported via Studio/Developer mode.
Show more
What reviewers say
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
Odoo AI ChatGPT integration assists with text generation and customer summaries.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Automated actions triggered on creation, update, or time-based execution criteria.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Predictive (Uses an intuitive machine learning model to calculate success probabilities based on historical data).
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Features native email server synchronization and integrated mail tracking metrics for opens or link clicks.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Includes expected revenue, weighted probabilities, and monthly forecast views.
Show more
What reviewers say
Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
Odoo Apps Store.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Included on Custom plans; excluded on One App Free and Standard plans.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
Yes.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
Supports CSV and Excel formats.
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What reviewers say
Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
Security certifications
CSA STAR Level 1
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Rule-based tracking for create, read, update, and delete actions.
Supported operating systems
iOS, Android
Show more

Odoo CRM vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    One App Free plan.
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Odoo AI ChatGPT integration assists with text generation and customer summaries.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • 14.1 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▌▌
    <55-66-77-88-99-10
    Odoo CRM
    the average CRM platform
    Odoo CRM has a lower starting price than the average CRM platform (24.9 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    24.90 USD/user/mo vs 39 USD/user/mo
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Via Odoo Studio or custom apps.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Includes expected revenue, weighted probabilities, and monthly forecast views.
  • 10.7% better value for money
    Odoo CRM offers better value for money than the average CRM platform (9.24 vs 8.3).
    9.24 vs 8.34
  • 5.1% higher review score
    Reviews score
    8.3/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▌
    <55-66-77-88-99-10
    â–Č Better than 73% of models

    80%

    8.1

    Average grade

    20%

    9.2

    Popularity

    Grades by review (11)
    6 reviews + 5 videos, average 8.1/10. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    8.3 vs 7.9
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    One App Free plan.
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • 14.1 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▌▌
    <55-66-77-88-99-10
    Odoo CRM
    the average CRM platform
    Odoo CRM has a lower starting price than the average CRM platform (24.9 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    24.90 USD/user/mo vs 39 USD/user/mo
  • Offers startup programme or discount
    This CRM platform offers a startup programme or discount, while the average CRM platform does not. 4.8% of CRM platforms offer a startup programme or discount.
    Official startup discount or credits program: yes
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Via Odoo Studio or custom apps.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports project management
    This CRM platform supports project management, while the average CRM platform does not. 25.6% of CRM platforms support project management.
    Native Project app manages tasks, timesheets, and post-sale delivery.
  • Offers a client portal
    This CRM platform offers a client portal, while the average CRM platform does not. 36.3% of CRM platforms offer this feature.
    Dedicated external client portal: yes
  • Supports time tracking
    This CRM platform supports time tracking, while the average CRM platform does not. 20.1% of CRM platforms offer this feature.
    Native billable time tracking and task timer: yes
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Odoo AI ChatGPT integration assists with text generation and customer summaries.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Includes expected revenue, weighted probabilities, and monthly forecast views.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Predictive (Uses an intuitive machine learning model to calculate success probabilities based on historical data).
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Available via the integrated Marketing Automation app module.
  • Supports marketing automation
    This CRM platform supports marketing automation, while the average CRM platform does not. 28.9% of CRM platforms support marketing automation.
    Marketing app supports automated email campaigns and flows.
  • In-quote online payments
    This CRM platform supports online payments within quotes, while the average CRM platform does not. 32% of CRM platforms support online payments within quotes.
  • Calling and dialler tools
    This CRM platform offers calling and dialler tools, while the average CRM platform does not. 31.1% of CRM platforms offer calling and dialler tools.
    Built-in Odoo VoIP module.
  • Built-in e-signature
    This CRM platform has built-in e-signature, while the average CRM platform does not. 22.5% of CRM platforms offer built-in e-signature.
    Odoo Sign provides native, legally binding electronic signatures.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Native WhatsApp integration and Live Chat module for two-way conversations.
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports self-hosting
    This CRM platform supports self-hosting, while the average CRM platform does not. 6.7% of CRM platforms support self-hosting.
    Available via Odoo On-Premise/Community editions.
  • Supports offline use with local storage
    This CRM platform supports offline use with local data storage, while the average CRM platform does not. 7.4% of CRM platforms support this.
    Via mobile app.

    Video reviews

    Hands-on testing and real-world video evaluations

    8.0
    CRM Central
    ≈ estimated
    02/02/2026
    Feature walkthrough · tour of the connected modules
    Verdict
    Odoo CRM stands out for how its modules connect, suiting buyers who want an open, flexible CRM.
    9.0
    CRM Central
    ≈ estimated
    10/06/2025
    Feature walkthrough · interface, pipeline views and app integrations
    Verdict
    Odoo CRM is a strong open-source option that suits businesses of all sizes thanks to its integrated apps.
    7.0
    Thrive Media
    ≈ estimated
    04/05/2025
    Overview · pros, cons and pricing
    Verdict
    Odoo CRM is good for flexible, affordable customisation, but it is complex for beginners and support can be slow.
    8.0
    Wise Explainer
    ≈ estimated
    26/08/2024
    Overview · features, modularity and scalability
    Verdict
    Odoo CRM is versatile and scales well for growing businesses, though it has a learning curve and module costs.
    Overview video

    Expert reviews

    In-depth analysis and verdict from leading tech publications

    9.0
    marketingtoolpro.com
    ≈ estimated
    26/05/2025
    Hands-on test · Modular CRM suite
    Verdict
    Odoo CRM is a modular, pay-as-you-go tool for growing teams that want to start free, though it has a learning curve and needs add-ons for marketing.
    8.4
    ecom-tools.de
    ✓ explicit
    06/07/2026
    Hands-on review · Online shop and ERP
    Verdict
    Odoo suits online sellers who want shop, stock and German bookkeeping in one place, though Shopify beats it on storefront polish.
    8.0
    comparateurcrm.fr
    ≈ estimated
    25/04/2026
    Full review · Modular business suite
    Verdict
    Odoo CRM suits firms wanting sales linked to invoicing, stock and delivery, though on its own it is less specialised for pure prospecting.
    8.6
    impli.fr
    ✓ explicit
    07/04/2026
    Long-term use · Sales and ERP suite
    Verdict
    Odoo CRM is a modular tool that links sales to invoicing and stock, but it suits firms with IT support better than small sales teams wanting a quick start.
    7.9
    digitiz.fr
    ✓ explicit
    23/10/2026
    Hands-on test · Four modules tested
    Verdict
    Odoo CRM's kanban pipeline is the easiest part of the suite to adopt, and it suits firms that value sales linked to accounting and stock over a slick website.

    Third-party reviews

    What we like about Odoo CRM

    • CRM, sales quotes, invoicing and stock share one database, so deals turn into orders without retyping.
    • Pipelines, stages and fields are easy to adapt to the way each sales team works.
    • Good value for small teams: the free single-app plan and modest per-user price keep costs low at the start.
    • The drag-and-drop Kanban pipeline is clear and quick for reps to use every day.
    • Extra apps such as accounting, helpdesk or HR can be switched on later as the business grows.
    • You keep control of your data: the open-source Community edition can be self-hosted.

    What we don't like about Odoo CRM

    • Steep learning curve: going beyond the basics often needs a consultant or technical skills.
    • Odoo's own support gets mixed feedback, with slow or inconsistent answers to tickets.
    • Total cost often ends up higher than expected once extra apps, paid setup packs and partner hours are added.
    • Version upgrades can break custom changes, so each update needs testing.
    • The quality of implementation partners varies a lot, which makes the result hard to predict.
    • Yearly contracts are rigid: some users report automatic renewals, hard cancellations and no refunds.

    Verdict

    Odoo CRM is a modular, open-source customer relationship management platform built on a PostgreSQL database framework that features a drag-and-drop Kanban sales pipeline, automated AI-supported lead scoring, GeoIP tracking, and real-time reporting analytics. Main characteristics include its seamless integration into the broader Odoo ERP ecosystem—directly linking leads to quotation tools, inventory levels, and accounting modules—alongside built-in multi-channel communication capabilities such as email synchronization and VoIP queuing. The primary pros are its affordable pricing structure, high low-code customization flexibility, and mobile-friendly cloud layout that minimizes operational data silos. However, prominent cons include a steep learning curve for advanced workflows, potential documentation gaps, and reporting limitations that may not match the depth of specialized enterprise-specific standalone CRMs.

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