OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

Salesforce Sales Cloud review: 54 specs compared

Starting price:25 USD/user/moFree plan:yesAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

Salesforce Sales Cloud Review: Compare 54 technical specifications, 3 expert reviews and 23 best-of lists to see how this product ranks in the CRM Software category and whether it is worth buying.

Salesforce Sales Cloud
9.1/10

Overall score

Score
9.1/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 99% of models
Score components

40%

9.7

Technical score

30%

8.1

Reviews score

30%

9.3

List score

★Better than 99% of CRM software
9.7

Technical score

Technical score
9.7/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 98% of models
Score components

25%

9.5

Product & Pricing

25%

9.5

Core CRM

20%

10

Sales & Automation

15%

10

Integrations & Access

15%

9.6

Security & Deployment

★Better than 98%
8.1

Reviews score

Reviews score
8.1/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 55% of models

80%

8.2

Average grade

20%

8.0

Popularity

Grades by review (3)
3 reviews, average 8.3/10. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
▲Better than 55%
9.3

List score

List score
9.3/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (23)
List score: in 23 of 44 lists (52%)
★Better than 98%
Pricing & Access

*Lowest paid plan per month, as listed on the vendor's website.

Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.
Loading category ranking...

CRM Software product ranking

Ranked #3 of 242 products in CRM Software (Overall score)

Technical Specifications of CRM platform Salesforce Sales Cloud

Technical score
Technical score
9.7/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 98% of models
Score components:

25%

9.5

Product & Pricing

25%

9.5

Core CRM

20%

10

Sales & Automation

15%

10

Integrations & Access

15%

9.6

Security & Deployment

9.7
Reviews score
8.1
List score
9.3
Starting price
25 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 25 USD/user/mo, which is lower than that of 77.8% of CRM platforms and equal to that of 10.2% of CRM platforms.
Billing period
Monthly, Annual
Free plan
yes
This CRM platform offers a permanent free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
30 days.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
Show more
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Includes advanced native Web-to-Lead forms, lead queues, and automated assignment rules.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Up to 100 on Essentials, 500 on Enterprise, 800 on Unlimited per object.
Show more
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
Einstein AI assistant and Agentforce for generative email drafting and predictive insights.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Einstein Lead Scoring (predictive machine learning model).
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Available via basic tracking or Einstein Activity Capture.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Show more
Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Included on Enterprise and Unlimited; available as paid add-on for Professional; excluded on Essentials.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
Official mobile app (Salesforce) available on iOS and Android.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
Show more
Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
SAML and delegated authentication.
Security certifications
SOC 2 Type II, ISO 27001
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Setup Audit Trail and Event Monitoring.
Supported operating systems
Windows, macOS, Linux, iOS, Android
Show more

Salesforce Sales Cloud vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML and delegated authentication.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Einstein AI assistant and Agentforce for generative email drafting and predictive insights.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Fully supported.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Digital Engagement supports two-way WhatsApp, SMS, and web chat.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • 13.4% higher list score
    List score
    9.3/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (23)
    List score: in 23 of 44 lists (52%)
    9.3 vs 8.2
  • 2.5% higher review score
    Reviews score
    8.1/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▼
    <55-66-77-88-99-10
    ▲ Better than 55% of models

    80%

    8.2

    Average grade

    20%

    8.0

    Popularity

    Grades by review (3)
    3 reviews, average 8.3/10. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    8.1 vs 7.9
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
  • Offers startup programme or discount
    This CRM platform offers a startup programme or discount, while the average CRM platform does not. 4.8% of CRM platforms offer a startup programme or discount.
    Official startup discount or credits program: yes
  • 14 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Salesforce Sales Cloud
    the average CRM platform
    Salesforce Sales Cloud has a lower starting price than the average CRM platform (25 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    25 USD/user/mo vs 39 USD/user/mo
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Fully supported.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports project management
    This CRM platform supports project management, while the average CRM platform does not. 25.6% of CRM platforms support project management.
    Built-in project milestone and task management capabilities.
  • Offers real estate features or templates
    This CRM platform offers real estate features or templates, while the average CRM platform does not. 11.3% of CRM platforms offer this support.
    Dedicated real estate templates or property management features: yes
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Einstein AI assistant and Agentforce for generative email drafting and predictive insights.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Einstein Lead Scoring (predictive machine learning model).
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Supported natively via High Velocity Sales / Sales Engagement cadences.
  • Supports marketing automation
    This CRM platform supports marketing automation, while the average CRM platform does not. 28.9% of CRM platforms support marketing automation.
  • In-quote online payments
    This CRM platform supports online payments within quotes, while the average CRM platform does not. 32% of CRM platforms support online payments within quotes.
  • Calling and dialler tools
    This CRM platform offers calling and dialler tools, while the average CRM platform does not. 31.1% of CRM platforms offer calling and dialler tools.
    Salesforce Sales Dialer / Outbound Dialer available as add-on.
  • Built-in e-signature
    This CRM platform has built-in e-signature, while the average CRM platform does not. 22.5% of CRM platforms offer built-in e-signature.
    Native contract and document electronic signature capabilities.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Digital Engagement supports two-way WhatsApp, SMS, and web chat.
  • Higher mobile app rating category
    This CRM platform ranks higher than the average CRM platform for mobile app store rating (4.5–5 vs 4–4.4).
    4.5–5.0 vs 4.0–4.4
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML and delegated authentication.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports offline use with local storage
    This CRM platform supports offline use with local data storage, while the average CRM platform does not. 7.4% of CRM platforms support this.
    Via Salesforce mobile app custom caching and briefcases.
  • 15.6% worse value for money
    Salesforce Sales Cloud offers worse value for money than the average CRM platform (7.22 vs 8.3).
    7.22 vs 8.34
  • 15.6% worse value for money
    Salesforce Sales Cloud offers worse value for money than the average CRM platform (7.22 vs 8.3).
    7.22 vs 8.34

Video reviews

Hands-on testing and real-world video evaluations

Shop video
Not graded
Brand video
Brand video
Overview video
Overview video
Brand video
Brand video

Expert reviews

In-depth analysis and verdict from leading tech publications

8.0
salestoolsstack.com
≈ estimated
Not Dated
Expert review · Enterprise CRM
Verdict
Salesforce Sales Cloud is a highly customizable CRM for large companies with dedicated admins, but small teams will likely find it overkill.
9.0
techradar.com
✓ explicit
02/03/2022
Hands-on test · Enterprise CRM
Verdict
Salesforce Sales Cloud is a customizable CRM with strong reporting and dashboards, but setup needs an expert and support is slow.
8.0
independant.io
✓ explicit
26/10/2020
Expert review · Sales CRM
Verdict
Salesforce Sales Cloud is a capable CRM with customizable dashboards, but its dense screens need training and its mass email is basic.

Third-party reviews

What we like about Salesforce Sales Cloud

  • Unmatched enterprise scalability supporting complex, multi-tiered sales organizations.
  • Massive AppExchange ecosystem offering thousands of specialized third-party integrations.
  • Advanced pipeline forecasting, opportunity insights, and lead scoring via Einstein AI.
  • Deep customizability across custom data objects, validation rules, and automated workflows.
  • Robust mobile apps providing offline record viewing and updating capabilities.

What we don't like about Salesforce Sales Cloud

  • High baseline licensing costs that escalate quickly with premium add-on modules.
  • Steep administrative learning curve requiring dedicated certified administrators.
  • Lengthy initial implementation cycles and complex system configuration.

Verdict

Salesforce Sales Cloud is a highly customizable, cloud-based enterprise CRM platform featuring robust modules for contact, lead, pipeline, and opportunity management, alongside advanced AI capabilities via Einstein and Agentforce. Its primary advantages include unparalleled system scalability, deep data customization via custom objects, best-in-class pipeline forecasting, and access to thousands of integrations through the AppExchange marketplace. However, it exhibits notable downsides, including high licensing and hidden add-on costs, a steep learning curve, complex implementation processes that often require dedicated administrative support, and potential performance slowness with massive datasets.

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