OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

OroCRM review: 54 specs compared

Starting price:59 USD/user/moFree plan:yesAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

OroCRM Review: Compare 54 technical specifications, 1 expert and video reviews and 1 best-of list to see how this product ranks in the CRM Software category and whether it is worth buying.

OroCRM
8.2/10

Overall score

Score
8.2/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 83% of models
Score components

40%

8.9

Technical score

30%

7.5

Reviews score

30%

8.1

List score

▲Better than 83% of CRM software
8.9

Technical score

Technical score
8.9/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 89% of models
Score components

25%

9.2

Product & Pricing

25%

9.0

Core CRM

20%

8.6

Sales & Automation

15%

8.2

Integrations & Access

15%

9.8

Security & Deployment

▲Better than 89%
7.5

Reviews score

Reviews score
7.5/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▼ Worse than 90% of models

80%

8.1

Average grade

20%

5.0

Popularity

Grades by review (1)
1 video: 8.0/10. We use 3 reviews; the 2 missing count as the category's typical 8.1: (8.0 × 1 + 8.1 × 2) ÷ 3 = 8.1. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
▼Worse than 90%
8.1

List score

List score
8.1/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (1)
List score: in 1 of 44 lists (2%)
▲Better than 73%
Pricing & Access
Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.
Loading category ranking...

CRM Software product ranking

Ranked #41 of 242 products in CRM Software (Overall score)

Technical Specifications of CRM platform OroCRM

Technical score
Technical score
8.9/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 89% of models
Score components:

25%

9.2

Product & Pricing

25%

9.0

Core CRM

20%

8.6

Sales & Automation

15%

8.2

Integrations & Access

15%

9.8

Security & Deployment

8.9
Reviews score
7.5
List score
8.1
Starting price
59 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 59 USD/user/mo, which is higher than that of 73.5% of CRM platforms and equal to that of 0.3% of CRM platforms.
Community Edition is free and open-source; Enterprise Cloud starts from approximately $59/user/month.
Billing period
Monthly, Annual
Free plan
yes
This CRM platform offers a permanent free plan.
Community Edition is 100% free open source under OSL 3.
Free trial
yes
This CRM platform offers a time-limited free trial.
30-day demo / trial of Enterprise Cloud available.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
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Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Comprehensive entity customization and custom fields.
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AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
Oro AI assistant provides sales summaries and content generation.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Visual workflow builder with triggers and automated transitions.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Lead scoring and customer qualification rules.
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Two-way email sync with Outlook and Gmail, with tracking.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Sales revenue forecasting and pipeline weighted projections.
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Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
Oro Marketplace with commerce and ERP integrations.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Comprehensive RESTful and JSON:API developer APIs.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Webhooks support for system events.
Mobile apps
no
This CRM platform does not offer mobile apps. 97.8% of CRM platforms offer mobile apps.
Responsive mobile web application; no standalone native mobile apps.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
CSV, Excel, and batch data import/export tools.
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Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
SAML 2, OAuth2, and LDAP single sign-on.
Security certifications
SOC 2 Type II
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Enterprise-grade role-based access control (RBAC).
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Comprehensive audit log tracking entity changes and logins.
Supported operating systems
Web, Linux, macOS, Windows
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OroCRM vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    Community Edition is 100% free open source under OSL 3.
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML 2, OAuth2, and LDAP single sign-on.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Oro AI assistant provides sales summaries and content generation.
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    User-defined custom entities and data relations.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Sales revenue forecasting and pipeline weighted projections.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Omnichannel customer engagement tracking.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • 5.1% better value for money
    OroCRM offers better value for money than the average CRM platform (8.76 vs 8.3).
    8.76 vs 8.34
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    Community Edition is 100% free open source under OSL 3.
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    User-defined custom entities and data relations.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Oro AI assistant provides sales summaries and content generation.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Sales revenue forecasting and pipeline weighted projections.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Lead scoring and customer qualification rules.
  • Supports marketing automation
    This CRM platform supports marketing automation, while the average CRM platform does not. 28.9% of CRM platforms support marketing automation.
    Campaign management, list segmentation, and email marketing integrations.
  • Calling and dialler tools
    This CRM platform offers calling and dialler tools, while the average CRM platform does not. 31.1% of CRM platforms offer calling and dialler tools.
    Asterisk and VoIP telephony integration with call logging.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Omnichannel customer engagement tracking.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (10-14 languages vs English only).
    10-14 languages vs English only
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML 2, OAuth2, and LDAP single sign-on.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports self-hosting
    This CRM platform supports self-hosting, while the average CRM platform does not. 6.7% of CRM platforms support self-hosting.
    Available as open-source self-hosted or Oro Cloud.
  • 20 USD/user/mo $/user/mo higher starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    OroCRM
    the average CRM platform
    OroCRM has a higher starting price than the average CRM platform (59 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    59 USD/user/mo vs 39 USD/user/mo
  • Lower mobile app rating category
    This CRM platform ranks lower than the average CRM platform for mobile app store rating (no mobile app vs 4–4.4).
    no mobile app vs 4.0–4.4
  • No mobile apps
    This CRM platform does not offer mobile apps, while the average CRM platform does. 97.6% of CRM platforms offer mobile apps.
    Responsive mobile web application; no standalone native mobile apps.
  • 5.1% lower review score
    Reviews score
    7.5/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▼
    <55-66-77-88-99-10
    ▼ Worse than 90% of models

    80%

    8.1

    Average grade

    20%

    5.0

    Popularity

    Grades by review (1)
    1 video: 8.0/10. We use 3 reviews; the 2 missing count as the category's typical 8.1: (8.0 × 1 + 8.1 × 2) ÷ 3 = 8.1. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    7.5 vs 7.9
  • 1.2% lower list score
    List score
    8.1/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (1)
    List score: in 1 of 44 lists (2%)
    8.1 vs 8.2
  • 5.1% lower review score
    Reviews score
    7.5/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▼
    <55-66-77-88-99-10
    ▼ Worse than 90% of models

    80%

    8.1

    Average grade

    20%

    5.0

    Popularity

    Grades by review (1)
    1 video: 8.0/10. We use 3 reviews; the 2 missing count as the category's typical 8.1: (8.0 × 1 + 8.1 × 2) ÷ 3 = 8.1. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    7.5 vs 7.9
  • 1.2% lower list score
    List score
    8.1/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (1)
    List score: in 1 of 44 lists (2%)
    8.1 vs 8.2
  • 20 USD/user/mo $/user/mo higher starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    OroCRM
    the average CRM platform
    OroCRM has a higher starting price than the average CRM platform (59 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    59 USD/user/mo vs 39 USD/user/mo
  • Lower mobile app rating category
    This CRM platform ranks lower than the average CRM platform for mobile app store rating (no mobile app vs 4–4.4).
    no mobile app vs 4.0–4.4
  • No mobile apps
    This CRM platform does not offer mobile apps, while the average CRM platform does. 97.6% of CRM platforms offer mobile apps.
    Responsive mobile web application; no standalone native mobile apps.

Video reviews

Hands-on testing and real-world video evaluations

8.0
HelperMan
≈ estimated
08/10/2025
Short overview · no hands-on testing
Verdict
OroCRM is a solid choice for e-commerce and complex multi-channel firms that have IT resources.

Third-party reviews

What we like about OroCRM

  • Exceptionally flexible open-source CRM built on the Symfony PHP framework with specialized B2B and B2C commerce capabilities
  • True 360-degree customer view tracking both online e-commerce interactions and offline sales representative activities
  • Powerful built-in reporting engine with multi-channel analytics and RFM customer segmentation
  • Highly scalable architecture that adapts to enterprise business models and complex multi-brand structures

What we don't like about OroCRM

  • Heavy resource footprint requiring robust server infrastructure and dedicated Symfony developers
  • High total cost of ownership for custom enterprise implementations and ongoing version upgrades
  • Complexity can be excessive for small sales teams needing simple contact and deal management

Verdict

OroCRM is a highly flexible, open-source and enterprise CRM solution built on the Symfony PHP framework, engineered primarily for B2B merchants, multichannel commerce operators, and growing brands seeking a 360-degree customer view. It delivers multi-channel pipeline visualization, customer account consolidation across webstores and sales reps, automated marketing workflows, and detailed RFM customer segmentation. Primary strengths include its exceptional alignment with B2B commerce workflows, robust open architecture, powerful workflow automation engine, and deep reporting depth. Downfalls include heavy infrastructure resource requirements, specialized Symfony development expertise needed for maintenance, and high commercial licensing fees for the Enterprise Edition.

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