OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

openCRX review: 54 specs compared

Starting price:0 USD/user/moFree plan:yesAI assistant:noBuilt-in quotes and invoicing:yesWorkflow automation:yes

openCRX Review: Compare 54 technical specifications to see how this product ranks in the CRM Software category and whether it is worth buying.

openCRX
8.0/10

Overall score

Score
8.0/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 72% of models
Score components

40%

8.8

Technical score

30%

?

Reviews scoreNot enough data yet, so we use 7.6, the mark of a weaker model in this category

30%

?

List scoreNot enough data yet, so we use 7.5, the mark of a weaker model in this category

â–²Better than 72% of CRM software
8.8

Technical score

Technical score
8.8/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 84% of models
Score components

25%

8.9

Product & Pricing

25%

9.6

Core CRM

20%

7.8

Sales & Automation

15%

7.5

Integrations & Access

15%

9.8

Security & Deployment

â–²Better than 84%
?

Reviews score

Reviews score
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
Grades by review (0)
We have not found an independent test of this model yet. Until we do, its review part counts as 7.6.
User ratings collected online are not part of this score.
No expert tests yet
?

List score

List score
7.5/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (0)
Not in any best-of list yet, so this part counts as 7.5. Models in a list get 8 to 10.
Not in any best-of list yet
Pricing & Access
Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.
Loading category ranking...

CRM Software product ranking

Ranked #68 of 242 products in CRM Software (Overall score)

Technical Specifications of CRM platform openCRX

Technical score
Technical score
8.8/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 84% of models
Score components:

25%

8.9

Product & Pricing

25%

9.6

Core CRM

20%

7.8

Sales & Automation

15%

7.5

Integrations & Access

15%

9.8

Security & Deployment

8.8
Reviews score
7.6
List score
?
Starting price
0 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 0 USD/user/mo, which is lower than that of 98.8% of CRM platforms and equal to that of 1.2% of CRM platforms.
100% free and open-source enterprise-class CRM.
Billing period
Free
Free plan
yes
This CRM platform offers a permanent free plan.
Free open-source software forever.
Free trial
no
This CRM platform does not offer a time-limited free trial.
Free software; no trial required.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
Show more
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Extensive model-driven custom attributes and properties.
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AI assistant
no
This CRM platform does not offer an AI assistant. 22% of CRM platforms offer this feature.
Enterprise Java CRM without native generative AI assistant.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Process workflows, state machines, and automated business logic.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Lead qualification and opportunity rating.
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
IMAP, SMTP, and CalDAV email sync with message history.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Sales revenue forecasting and pipeline weighted projections.
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Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
Standards-based interoperability with ERP, LDAP, and document management.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
RESTful, SOAP, and Java APIs.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Webhooks and event listeners.
Mobile apps
no
This CRM platform does not offer mobile apps. 97.8% of CRM platforms offer mobile apps.
Responsive web client; no standalone native mobile apps.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
Comprehensive XML, CSV, and database import/export tools.
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Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
LDAP, Active Directory, Kerberos, and SAML single sign-on.
Security certifications
None published
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Enterprise-grade multi-tenant and multi-entity security roles.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Comprehensive audit trails recording all changes.
Supported operating systems
Web, Linux, macOS, Windows
Show more

openCRX vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • 39 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    openCRX
    the average CRM platform
    openCRX has a lower starting price than the average CRM platform (0 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    0 USD/user/mo vs 39 USD/user/mo
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    Free open-source software forever.
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    LDAP, Active Directory, Kerberos, and SAML single sign-on.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Model-driven architecture allows creating user-defined custom entities.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Sales revenue forecasting and pipeline weighted projections.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • 3.4% better value for money
    openCRX offers better value for money than the average CRM platform (8.63 vs 8.3).
    8.63 vs 8.34
  • 39 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    openCRX
    the average CRM platform
    openCRX has a lower starting price than the average CRM platform (0 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    0 USD/user/mo vs 39 USD/user/mo
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
    Free open-source software forever.
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Model-driven architecture allows creating user-defined custom entities.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports project management
    This CRM platform supports project management, while the average CRM platform does not. 25.6% of CRM platforms support project management.
    Built-in Project Management and issue tracking module.
  • Offers a client portal
    This CRM platform offers a client portal, while the average CRM platform does not. 36.3% of CRM platforms offer this feature.
    Dedicated external client portal: yes
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Sales revenue forecasting and pipeline weighted projections.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Lead qualification and opportunity rating.
  • Supports marketing automation
    This CRM platform supports marketing automation, while the average CRM platform does not. 28.9% of CRM platforms support marketing automation.
    Marketing campaigns, mailing lists, and target segmentations.
  • Calling and dialler tools
    This CRM platform offers calling and dialler tools, while the average CRM platform does not. 31.1% of CRM platforms offer calling and dialler tools.
    CTI telephony integration support.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    LDAP, Active Directory, Kerberos, and SAML single sign-on.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports self-hosting
    This CRM platform supports self-hosting, while the average CRM platform does not. 6.7% of CRM platforms support self-hosting.
    100% open-source self-hosted.
  • No time-limited free trial
    This CRM platform does not offer a time-limited free trial, while the average CRM platform does.
    Free software; no trial required.
  • Lower mobile app rating category
    This CRM platform ranks lower than the average CRM platform for mobile app store rating (no mobile app vs 4–4.4).
    no mobile app vs 4.0–4.4
  • No mobile apps
    This CRM platform does not offer mobile apps, while the average CRM platform does. 97.6% of CRM platforms offer mobile apps.
    Responsive web client; no standalone native mobile apps.
  • No time-limited free trial
    This CRM platform does not offer a time-limited free trial, while the average CRM platform does.
    Free software; no trial required.
  • Lower mobile app rating category
    This CRM platform ranks lower than the average CRM platform for mobile app store rating (no mobile app vs 4–4.4).
    no mobile app vs 4.0–4.4
  • No mobile apps
    This CRM platform does not offer mobile apps, while the average CRM platform does. 97.6% of CRM platforms offer mobile apps.
    Responsive web client; no standalone native mobile apps.

Video reviews

Hands-on testing and real-world video evaluations

Overview video

Third-party reviews

What we like about openCRX

  • Battle-tested enterprise open-source CRM built on Java with true multi-tenant and multi-currency architecture
  • Deep functionality encompassing sales, service management, contract tracking, and issue management
  • High scalability and security compliant with strict corporate governance and regulatory frameworks
  • Zero software licensing costs with complete control over infrastructure and database storage

What we don't like about openCRX

  • Complex installation and administrative overhead requiring experienced Java enterprise system administrators
  • Traditional, dated user interface that lacks modern collaborative SaaS ergonomics
  • Steep learning curve for end users, requiring structured employee training programs

Verdict

openCRX is an established, enterprise-grade open-source customer relationship management system written in Java, engineered for large corporations, financial institutions, and public entities requiring heavy transactional reliability, complex account hierarchies, and on-premises security. It delivers multi-entity contact management, product and price list administration, project accounting, contract tracking, and granular multi-tenant security. Major strengths include proven enterprise stability under massive data volumes, comprehensive data modeling capabilities, no software licensing costs, and complete private hosting control. Its drawbacks are a complex Java/J2EE server deployment architecture, an unmistakably dated and dense enterprise interface, and a steep operational learning curve.

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