OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

Zendesk Sell review: 54 specs compared

Starting price:19 USD/user/moFree plan:noAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

Zendesk Sell Review: Compare 54 technical specifications, 9 expert and video reviews and 5 best-of lists to see how this product ranks in the CRM Software category and whether it is worth buying.

Zendesk Sell
8.5/10

Overall score

Score
8.5/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 90% of models
Score components

40%

9.0

Technical score

30%

8.0

Reviews score

30%

8.3

List score

★Better than 90% of CRM software
9.0

Technical score

Technical score
9.0/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 90% of models
Score components

25%

8.3

Product & Pricing

25%

9.0

Core CRM

20%

8.6

Sales & Automation

15%

9.9

Integrations & Access

15%

9.6

Security & Deployment

★Better than 90%
8.0

Reviews score

Reviews score
8.0/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▼ Worse than 54% of models

80%

7.8

Average grade

20%

9.0

Popularity

Grades by review (9)
8 reviews + 1 video, average 7.6/10. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
▼Worse than 54%
8.3

List score

List score
8.3/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (5)
List score: in 5 of 44 lists (11%)
★Better than 94%
Pricing & Access
Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.

What reviewers say about Zendesk Sell

Based on 8 · 1

Reviewers praise the mobile app, clean interface and Zendesk Support link, but customization is limited and reporting divides opinion.
Praised
Mixed views
Criticised
Pick a topic to see who said what
Loading category ranking...

Technical Specifications of CRM platform Zendesk Sell

Technical score
Technical score
9.0/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
★ Better than 90% of models
Score components:

25%

8.3

Product & Pricing

25%

9.0

Core CRM

20%

8.6

Sales & Automation

15%

9.9

Integrations & Access

15%

9.6

Security & Deployment

9.0
Reviews score
8.0
List score
8.3
Starting price
19 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 19 USD/user/mo, which is lower than that of 90% of CRM platforms and equal to that of 0.7% of CRM platforms.
Billing period
Monthly, Annual
Free plan
no
This CRM platform does not offer a permanent free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
14 days.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
Show more
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Custom lead capture forms and smart lists.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Visual deal pipelines with automated stage tracking.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Show more
What reviewers say
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
Zendesk AI generates email summaries and suggested replies.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Automated triggers, tasks, and sales routing rules.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Automated engagement scoring based on prospect activity.
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Show more
Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
Zendesk Marketplace with 1,200+ pre-built integrations.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
Native iOS and Android mobile apps.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
Show more
What reviewers say
Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
SAML 2 and Okta enterprise SSO supported.
Security certifications
SOC 2 Type II, ISO 27001
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Granular role-based user permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Comprehensive admin audit trail and activity logging.
Supported operating systems
Web, iOS, Android
Show more

Zendesk Sell vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML 2 and Okta enterprise SSO supported.
  • 20 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Zendesk Sell
    the average CRM platform
    Zendesk Sell has a lower starting price than the average CRM platform (19 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    19 USD/user/mo vs 39 USD/user/mo
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Zendesk AI generates email summaries and suggested replies.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Custom objects available via Zendesk platform extensions.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Native multi-channel messaging via Zendesk suite.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Territory management available on Enterprise plans.
  • 7.1% better value for money
    Zendesk Sell offers better value for money than the average CRM platform (8.94 vs 8.3).
    8.94 vs 8.34
  • 1.3% higher review score
    Reviews score
    8.0/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▼
    <55-66-77-88-99-10
    ▼ Worse than 54% of models

    80%

    7.8

    Average grade

    20%

    9.0

    Popularity

    Grades by review (9)
    8 reviews + 1 video, average 7.6/10. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    8.0 vs 7.9
  • 1.2% higher list score
    List score
    8.3/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (5)
    List score: in 5 of 44 lists (11%)
    8.3 vs 8.2
  • 20 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Zendesk Sell
    the average CRM platform
    Zendesk Sell has a lower starting price than the average CRM platform (19 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    19 USD/user/mo vs 39 USD/user/mo
  • Offers startup programme or discount
    This CRM platform offers a startup programme or discount, while the average CRM platform does not. 4.8% of CRM platforms offer a startup programme or discount.
    Zendesk for Startups program: yes
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Custom objects available via Zendesk platform extensions.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Territory management available on Enterprise plans.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Zendesk AI generates email summaries and suggested replies.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Automated engagement scoring based on prospect activity.
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Automated multi-step email sequences.
  • Calling and dialler tools
    This CRM platform offers calling and dialler tools, while the average CRM platform does not. 31.1% of CRM platforms offer calling and dialler tools.
    Integrated voice calling, call recording, and power dialer.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Native multi-channel messaging via Zendesk suite.
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    SAML 2 and Okta enterprise SSO supported.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports offline use with local storage
    This CRM platform supports offline use with local data storage, while the average CRM platform does not. 7.4% of CRM platforms support this.
    Mobile apps support offline viewing and contact updates.
  • Less included file storage
    This CRM platform includes less file storage than the average CRM platform (2 GB vs 10 GB).
    2 GB vs 10 GB
  • Less included file storage
    This CRM platform includes less file storage than the average CRM platform (2 GB vs 10 GB).
    2 GB vs 10 GB

Video reviews

Hands-on testing and real-world video evaluations

7.0
LeadLoft
≈ estimated
08/07/2025
Comparison review · hands-on demo of leads and outreach
Verdict
Zendesk Sell is clean, well designed and solid for standard pipeline needs, but lacks modern prospecting and outreach features.
Overview video
Overview video
Hands-on video, no verdict
Hands-on video, no verdict
Brand video
Brand video
Brand video

Expert reviews

In-depth analysis and verdict from leading tech publications

9.0
marketingtoolpro.com
≈ estimated
24/05/2025
Hands-on test · Sales pipeline CRM
Verdict
Zendesk Sell is a simple CRM that is quick to learn for sales teams wanting a visual pipeline, but offers less automation and marketing depth than Salesforce or HubSpot.
6.8
usereviews.io
✓ explicit
14/03/2026
Expert review · Zendesk ecosystem CRM
Verdict
Zendesk Sell suits teams already on Zendesk Support, where built-in calling and shared customer views help, but standalone use means weaker reporting and customization.
8.0
techradar.com
✓ explicit
31/03/2023
Hands-on test · Small business CRM
Verdict
Zendesk Sell suits small to mid-sized businesses wanting sales and support linked, but automation and lead scoring need higher-tier plans.
8.0
pcmag.com
✓ explicit
13/07/2022
Hands-on test · Advanced reporting
Verdict
Zendesk Sell is an easy-to-use CRM for small businesses with a strong new Explore reporting tool, though it costs more than Zoho CRM for noticeably fewer features.
8.0
uk.pcmag.com
✓ explicit
13/07/2022
Hands-on test · Advanced reporting
Verdict
Zendesk Sell is an easy-to-use CRM whose Explore reporting and Reach prospecting suit small to midsize businesses, but Explore needs training first.
8.8
fitsmallbusiness.com
✓ explicit
15/12/2022
Feature breakdown · Power dialer
Verdict
Zendesk Sell is a broad sales CRM with a useful power dialer and mobile geolocation, but its phone and email support only runs during weekday business hours.
5.8
keltoola.fr
✓ explicit
Not Dated
Expert review · Zendesk-linked CRM
Verdict
Zendesk Sell suits teams already on Zendesk Support with a clear interface, but sales have ended and the product will be discontinued on 31 August 2027.

Third-party reviews

What we like about Zendesk Sell

  • Intuitive visual deal pipelines with drag-and-drop opportunity tracking and customizable stage progression.
  • Built-in AI assistant for conversation summaries and draft creation, paired with multi-step workflow triggers.
  • Integrated calling dialer with one-click calling, automatic interaction logging, and voicemail drops.
  • Relational data modeling supporting custom entities and tailored associations beyond basic accounts and deals.
  • European data center residency and GDPR-aligned infrastructure safeguards catering to European commercial regulations.

What we don't like about Zendesk Sell

  • Absence of a permanent free plan, requiring an ongoing recurring subscription starting around $19/user/month.
  • Granular role-based permission tiers and advanced reporting customization require upgrading to premium subscriptions.
  • Lacks integrated electronic document signing tools, requiring external third-party subscriptions for digital contract signatures.
  • Initial onboarding and custom field schema configuration can present an administrative learning curve for non-technical teams.

Verdict

Built by Zendesk, Zendesk Sell operates as a robust cloud sales CRM focused on accelerating pipeline velocity and unifying customer engagement across teams. The application delivers comprehensive contact management, interactive Kanban deal boards, and configurable custom objects to adapt to diverse selling cycles. Sales productivity is strengthened by two-way email integration, automated workflow rules, and centralized interaction logging with integrated outbound calling alongside intelligent sales assistants. Mobile synchronization empowers remote representatives, while configurable reporting dashboards provide transparent revenue forecasting and pipeline visibility. However, operational considerations include the lack of a free tier, requiring a starting investment of $19 per user monthly, and tiered pricing that increases with feature expansion. It serves as a highly practical platform for commercial teams prioritizing deal accountability, process discipline, and actionable sales intelligence.

Compare Zendesk Sell with other CRM platforms

1Product to compare no. 1
VS
2Product to compare no. 2
VS
3Product to compare no. 3 (optional)

Graphic comparison of Zendesk Sell and other CRM platforms

No results found