OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

Kommo CRM review: 54 specs compared

Starting price:25 USD/user/moFree plan:noAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

Kommo CRM Review: Compare 54 technical specifications and 6 expert and video reviews to see how this product ranks in the CRM Software category and whether it is worth buying.

Kommo CRM
8.2/10

Overall score

Score
8.2/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 79% of models
Score components

40%

8.7

Technical score

30%

8.1

Reviews score

30%

?

List scoreNot enough data yet, so we use 7.5, the mark of a weaker model in this category

â–²Better than 79% of CRM software
8.7

Technical score

Technical score
8.7/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 83% of models
Score components

25%

8.5

Product & Pricing

25%

8.2

Core CRM

20%

8.6

Sales & Automation

15%

9.6

Integrations & Access

15%

9.4

Security & Deployment

â–²Better than 83%
8.1

Reviews score

Reviews score
8.1/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 55% of models

80%

8.0

Average grade

20%

8.6

Popularity

Grades by review (6)
3 reviews + 3 videos, average 7.9/10. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
â–²Better than 55%
?

List score

List score
7.5/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (0)
Not in any best-of list yet, so this part counts as 7.5. Models in a list get 8 to 10.
Not in any best-of list yet
Pricing & Access

*Lowest paid plan per month, as listed on the vendor's website.

Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.

What reviewers say about Kommo CRM

Based on 3 · 3

Reviewers like the messaging channels, chatbot and sales pipeline, but almost all complain the pricing and plans are poor value.
Praised
Criticised
Pick a topic to see who said what
Loading category ranking...

Technical Specifications of CRM platform Kommo CRM

Technical score
Technical score
8.7/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 83% of models
Score components:

25%

8.5

Product & Pricing

25%

8.2

Core CRM

20%

8.6

Sales & Automation

15%

9.6

Integrations & Access

15%

9.4

Security & Deployment

8.7
Reviews score
8.1
List score
?
Starting price
25 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 25 USD/user/mo, which is lower than that of 77.8% of CRM platforms and equal to that of 10.2% of CRM platforms.
Billing period
Semi-annual, 9 months, Annual, Biennial
Free plan
no
This CRM platform does not offer a permanent free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
14 days.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
3-seat minimum required for Kommo Advanced, but 1 seat allowed on Base plan.
Show more
What reviewers say
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Client profile cards tracking linked event feeds.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Via messaging apps, web forms, and lead scraper extension.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Flexible digital sales pipelines and AI automated tracking.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Show more
What reviewers say
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
Kommo AI and Kommo Copilot generate chat replies and lead summaries.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Supports Salesbot and automation triggers for tasks, stages, tags, and team assignments.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Rule-based scoring models (assigns custom point thresholds for lead prioritization).
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Sales forecasting
no
This CRM platform does not support sales forecasting. 15% of CRM platforms offer this feature.
? (focuses on conversational metrics and analytics instead of dedicated pipeline revenue forecasting).
Show more
What reviewers say
Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
Kommo Integrations Marketplace.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Via native integrations panel.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
IOS, Android.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
Show more
What reviewers say
Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
Enterprise plan.
Security certifications
None published
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Via Activity log feature available on all plans.
Supported operating systems
Windows, macOS, iOS, Android
Show more

Kommo CRM vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    Enterprise plan.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Kommo AI and Kommo Copilot generate chat replies and lead summaries.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Native conversational inbox integrates WhatsApp, Instagram, Telegram, and SMS.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Rule-based scoring models (assigns custom point thresholds for lead prioritization).
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Native multichannel automation via digital pipeline triggers.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • 14 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Kommo CRM
    the average CRM platform
    Kommo CRM has a lower starting price than the average CRM platform (25 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    25 USD/user/mo vs 39 USD/user/mo
  • 2.5% higher review score
    Reviews score
    8.1/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    â–¼
    <55-66-77-88-99-10
    â–² Better than 55% of models

    80%

    8.0

    Average grade

    20%

    8.6

    Popularity

    Grades by review (6)
    3 reviews + 3 videos, average 7.9/10. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    8.1 vs 7.9
  • 1.3% better value for money
    Kommo CRM offers better value for money than the average CRM platform (8.45 vs 8.3).
    8.45 vs 8.34
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (unlimited GB vs 10 GB).
    unlimited GB vs 10 GB
  • 14 USD/user/mo $/user/mo lower starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Kommo CRM
    the average CRM platform
    Kommo CRM has a lower starting price than the average CRM platform (25 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    25 USD/user/mo vs 39 USD/user/mo
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Kommo AI and Kommo Copilot generate chat replies and lead summaries.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Rule-based scoring models (assigns custom point thresholds for lead prioritization).
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Native multichannel automation via digital pipeline triggers.
  • Supports marketing automation
    This CRM platform supports marketing automation, while the average CRM platform does not. 28.9% of CRM platforms support marketing automation.
    Visual sales pipeline triggers, follow-up sequences, and chatbots.
  • Calling and dialler tools
    This CRM platform offers calling and dialler tools, while the average CRM platform does not. 31.1% of CRM platforms offer calling and dialler tools.
    Built-in VoIP telephony features.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Native conversational inbox integrates WhatsApp, Instagram, Telegram, and SMS.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (5-9 languages vs English only).
    5-9 languages vs English only
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
    Enterprise plan.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Lower contact limit
    This CRM platform includes fewer contacts than the average CRM platform (50,000 contacts vs unlimited contacts).
    Included in top non-enterprise plan; uncapped via Enterprise upgrades.
    50,000 contacts vs unlimited contacts
  • Lower contact limit
    This CRM platform includes fewer contacts than the average CRM platform (50,000 contacts vs unlimited contacts).
    Included in top non-enterprise plan; uncapped via Enterprise upgrades.
    50,000 contacts vs unlimited contacts

Video reviews

Hands-on testing and real-world video evaluations

8.0
How to Hippo 🦛
≈ estimated
05/08/2025
Hands-on demo · feature walkthrough and quick review
Verdict
Kommo CRM may not suit every business, but it is worth a closer look for sales-driven teams that message customers.
8.0
Helpful Solutions
≈ estimated
16/05/2025
Short review · features, pricing and support
Verdict
Kommo CRM is a solid option for small and large businesses, though not perfect, and its customer support is weak.
Overview video

Expert reviews

In-depth analysis and verdict from leading tech publications

7.9
review-crm.com
✓ explicit
16/01/2026
Hands-on test · Messenger CRM
Verdict
Kommo is a messenger-first CRM that small teams selling on WhatsApp and Instagram can set up within an hour, though advanced reporting and customizations are limited.
salesdorado.com
04/08/2026
Same outlet as a graded review (counted once)
7.6
salesdorado.com
✓ explicit
04/08/2026
Full review · Messaging sales CRM
Verdict
Kommo is probably the best messaging CRM for teams whose clients write on WhatsApp or Instagram, but the six-month prepaid commitment and weak support are the main drawbacks.
7.9
review-crm.com
✓ explicit
16/01/2026
Hands-on test · Messaging sales CRM
Verdict
Kommo is a messaging-first CRM for small sales teams selling on WhatsApp and Instagram, but WhatsApp setup needs Meta approval and more than one pipeline needs a higher plan.

Third-party reviews

What customers like about Kommo CRM

  • Messenger-first CRM architecture natively integrating WhatsApp, Telegram, and Instagram.
  • No-code Salesbot builder automating customer conversations and lead qualification.
  • Unified inbox centralizing chats, direct messages, and sales calls in one place.
  • Visual pipeline tracking showing exact conversation stages for each prospect.

What customers don't like about Kommo CRM

  • Less tailored for traditional B2B sales teams relying primarily on email and RFPs.
  • Analytical reports and forecasting depth are basic compared to enterprise platforms.
  • Telephony features depend on external VoIP connectors rather than native infrastructure.

Verdict

Kommo CRM is a cloud-based, messenger-centric CRM platform designed specifically for small-to-medium businesses that manage sales funnels directly through communication channels like WhatsApp, Instagram, Telegram, Facebook Messenger, email, and telephony. Key technical specifications include a visual, interactive digital pipeline that supports up to 50 personalized pipelines, an omnichannel unified inbox, and a no-code Salesbot powered by AI automation that manages up to 2,500 monthly active contacts per user on its entry-level Base plan ($15/user/month). The main pros of Kommo are its seamless, native-feeling consolidation of social selling chats on a single screen, highly efficient automated follow-ups, and a brief 1-hour deployment time with an intuitive team onboarding flow. However, its primary cons include a mandatory minimum six-month prepaid commitment structure with no monthly billing option, limited flexibility for deep customization or advanced reporting analytics within the platform, and user complaints regarding standardized customer support and a lack of data-handling security certifications.

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