OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

SAP Sales Cloud review: 54 specs compared

Starting price:60 USD/user/moFree plan:noAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

SAP Sales Cloud Review: Compare 54 technical specifications, 1 expert reviews and 2 best-of lists to see how this product ranks in the CRM Software category and whether it is worth buying.

SAP Sales Cloud
8.2/10

Overall score

Score
8.2/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 81% of models
Score components

40%

8.8

Technical score

30%

7.5

Reviews score

30%

8.1

List score

▲Better than 81% of CRM software
8.8

Technical score

Technical score
8.8/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 84% of models
Score components

25%

7.0

Product & Pricing

25%

9.3

Core CRM

20%

9.0

Sales & Automation

15%

9.7

Integrations & Access

15%

9.6

Security & Deployment

▲Better than 84%
7.5

Reviews score

Reviews score
7.5/ 10
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▼ Worse than 90% of models

80%

8.1

Average grade

20%

5.0

Popularity

Grades by review (1)
1 review: 8.0/10. We use 3 reviews; the 2 missing count as the category's typical 8.1: (8.0 × 1 + 8.1 × 2) ÷ 3 = 8.1. Reviews count 30% of the overall score.
User ratings collected online are not part of this score.
▼Worse than 90%
8.1

List score

List score
8.1/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (2)
List score: in 2 of 44 lists (5%)
▲Better than 86%
Pricing & Access

*Lowest paid plan per month, as listed on the vendor's website.

Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.
Loading category ranking...

Technical Specifications of CRM platform SAP Sales Cloud

Technical score
Technical score
8.8/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
▼
<55-66-77-88-99-10
▲ Better than 84% of models
Score components:

25%

7.0

Product & Pricing

25%

9.3

Core CRM

20%

9.0

Sales & Automation

15%

9.7

Integrations & Access

15%

9.6

Security & Deployment

8.8
Reviews score
7.5
List score
8.1
Starting price
60 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 60 USD/user/mo, which is higher than that of 74% of CRM platforms and equal to that of 0.2% of CRM platforms.
SAP Sales Cloud V2 typically ranges from $60 to $80 per user/month.
Billing period
Annual
Free plan
no
This CRM platform does not offer a permanent free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
Minimum seats
15 seats
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 15 seats, which is higher than that of 100% of CRM platforms.
Show more
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Supported via Extensibility/Adaptation tools.
Show more
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
Joule AI copilot assists with sales insights, account summaries, and email generation.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Autoflow rule-based triggers executing notifications, field updates, and tasks.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Predictive and Rule-based (Utilizes machine learning models trained on historical data or rule models with standard conditions).
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Provides groupware synchronization alongside group email campaign open/click status management capabilities.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Native opportunity pipeline forecasting and deal intelligence.
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Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
SAP Store.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
Yes.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
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Single sign-on (SSO)
yes
This CRM platform supports single sign-on. 76.9% of CRM platforms support single sign-on.
Security certifications
SOC 1, SOC 2, ISO 27001, ISO 27017, ISO 27018, ISO 9001, ISO 22301, BSI C5, CSA STAR, PCI DSS, TISAX
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Tracks User, Admin, and End-User actions via SAP Audit Log service.
Supported operating systems
Windows, macOS, iOS, Android
Show more

SAP Sales Cloud vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Joule AI copilot assists with sales insights, account summaries, and email generation.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (100 GB vs 10 GB).
    100 GB vs 10 GB
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Supported via custom business objects.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Native opportunity pipeline forecasting and deal intelligence.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Digital Messaging Service supports WhatsApp, SMS, and web chat.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • More included file storage
    This CRM platform includes more file storage than the average CRM platform (100 GB vs 10 GB).
    100 GB vs 10 GB
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Supported via custom business objects.
  • Supports territory management
    This CRM platform supports territory management, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
  • Supports project management
    This CRM platform supports project management, while the average CRM platform does not. 25.6% of CRM platforms support project management.
    Seamless project delivery tracking through SAP ERP integration.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Joule AI copilot assists with sales insights, account summaries, and email generation.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Native opportunity pipeline forecasting and deal intelligence.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Predictive and Rule-based (Utilizes machine learning models trained on historical data or rule models with standard conditions).
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Supported via native Cadences feature in Sales Cloud V2.
  • In-quote online payments
    This CRM platform supports online payments within quotes, while the average CRM platform does not. 32% of CRM platforms support online payments within quotes.
  • Built-in e-signature
    This CRM platform has built-in e-signature, while the average CRM platform does not. 22.5% of CRM platforms offer built-in e-signature.
    SAP Document Center and e-signature integrations enable digital contract closure.
  • Wider interface language choice
    This CRM platform offers a wider choice of interface languages than the average CRM platform (15+ languages vs English only).
    15+ languages vs English only
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Digital Messaging Service supports WhatsApp, SMS, and web chat.
  • Supports single sign-on
    This CRM platform supports single sign-on, while the average CRM platform does not. 23.2% of CRM platforms support single sign-on.
  • Offers European data residency
    This CRM platform offers European data residency, while the average CRM platform does not. 21.6% of CRM platforms offer European data residency.
  • Supports offline use with local storage
    This CRM platform supports offline use with local data storage, while the average CRM platform does not. 7.4% of CRM platforms support this.
    Via mobile app.
  • 14 seats higher minimum requirement
    This CRM platform requires more seats than the average CRM platform (15 seats vs 1 seats). The average CRM platform requires a minimum of 1 seats.
    15 seats vs 1 seats
  • 21 USD/user/mo $/user/mo higher starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    SAP Sales Cloud
    the average CRM platform
    SAP Sales Cloud has a higher starting price than the average CRM platform (60 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    60 USD/user/mo vs 39 USD/user/mo
  • Lower mobile app rating category
    This CRM platform ranks lower than the average CRM platform for mobile app store rating (3.5–3.9 vs 4–4.4).
    3.5–3.9 vs 4.0–4.4
  • 15.1% worse value for money
    SAP Sales Cloud offers worse value for money than the average CRM platform (7.25 vs 8.3).
    7.25 vs 8.34
  • 5.1% lower review score
    Reviews score
    7.5/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▼
    <55-66-77-88-99-10
    ▼ Worse than 90% of models

    80%

    8.1

    Average grade

    20%

    5.0

    Popularity

    Grades by review (1)
    1 review: 8.0/10. We use 3 reviews; the 2 missing count as the category's typical 8.1: (8.0 × 1 + 8.1 × 2) ÷ 3 = 8.1. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    7.5 vs 7.9
  • 1.2% lower list score
    List score
    8.1/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (2)
    List score: in 2 of 44 lists (5%)
    8.1 vs 8.2
  • 15.1% worse value for money
    SAP Sales Cloud offers worse value for money than the average CRM platform (7.25 vs 8.3).
    7.25 vs 8.34
  • 5.1% lower review score
    Reviews score
    7.5/ 10
    ✕
    What it is
    Average grade from independent test sites, magazines and video reviewers, 1–10.
    How we count it
    Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
    Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
    Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
    Share: Reviews count 30% of the overall score.
    Score distribution
    ▼
    <55-66-77-88-99-10
    ▼ Worse than 90% of models

    80%

    8.1

    Average grade

    20%

    5.0

    Popularity

    Grades by review (1)
    1 review: 8.0/10. We use 3 reviews; the 2 missing count as the category's typical 8.1: (8.0 × 1 + 8.1 × 2) ÷ 3 = 8.1. Reviews count 30% of the overall score.
    User ratings collected online are not part of this score.
    7.5 vs 7.9
  • 1.2% lower list score
    List score
    8.1/ 10
    ✕
    What it is
    How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
    How we count it
    Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
    Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
    Lists with this model (2)
    List score: in 2 of 44 lists (5%)
    8.1 vs 8.2
  • 14 seats higher minimum requirement
    This CRM platform requires more seats than the average CRM platform (15 seats vs 1 seats). The average CRM platform requires a minimum of 1 seats.
    15 seats vs 1 seats
  • 21 USD/user/mo $/user/mo higher starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    SAP Sales Cloud
    the average CRM platform
    SAP Sales Cloud has a higher starting price than the average CRM platform (60 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    60 USD/user/mo vs 39 USD/user/mo
  • Lower mobile app rating category
    This CRM platform ranks lower than the average CRM platform for mobile app store rating (3.5–3.9 vs 4–4.4).
    3.5–3.9 vs 4.0–4.4

Video reviews

Hands-on testing and real-world video evaluations

Hands-on video, no verdict
Brand video
Shop video
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Expert reviews

In-depth analysis and verdict from leading tech publications

8.0
marketingtoolpro.com
≈ estimated
24/05/2025
Hands-on test · Sales pipeline
Verdict
SAP Sales Cloud suits sales teams wanting clear dashboards, drag-and-drop deal tracking and a mobile app that mirrors desktop, but expect a learning curve.

Third-party reviews

What customers like about SAP Sales Cloud

  • Unbroken quote-to-cash process alignment with SAP S/4HANA ERP systems.
  • Enterprise governance, compliance, and multi-country taxation framework support.
  • Strong contract, order processing, and complex pricing matrix configurations.
  • Reliable real-time customer and inventory insights delivered to sales reps.

What customers don't like about SAP Sales Cloud

  • Protracted implementation timelines requiring dedicated specialized SAP consultants.
  • High software licensing and continuous maintenance cost investments.
  • User adoption can be challenging without extensive internal user training.

Verdict

SAP Sales Cloud is an enterprise-grade, cloud-based CRM platform designed with an API-first microservices architecture to streamline lead-to-cash workflows, customer master data management, and opportunity tracking. Its core technical capabilities feature predictive time-series pipeline forecasting, dynamic field visit route planning, and built-in automation powered by the Joule AI copilot and autonomous sales agents. The primary advantage of the software is its seamless, native bidirectional data synchronization with ERP backends like SAP S/4HANA, alongside high-performance workspace dashboards that unify cross-departmental KPIs. However, significant drawbacks include a notoriously steep learning curve for initial configuration, limited out-of-the-box UI customization options, high implementation costs, and territory management functionalities that are less mature than lightweight competitors.

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