OVERALL
ALTERNATIVES
SPECS
VS AVERAGE
REVIEWS
Scored using CRM Software Methodology v3.0
CRM Software Methodology v3.0
Mathematical & Unbiased Scoring
Products in this category are scored under Frontum CRM Software Methodology v3.0: the technical score from the specifications is the base, and independent expert and video reviews (up to ±0.5 points), owner opinions (up to ±0.3) and best-of lists (up to +0.3) move it up or down.
Explore CRM Software Methodology v3.0

Kylas CRM review: 54 specs compared

Starting price:250 USD/user/moFree plan:yesAI assistant:yesBuilt-in quotes and invoicing:yesWorkflow automation:yes

Kylas CRM Review: Compare 54 technical specifications to see how this product ranks in the CRM Software category and whether it is worth buying.

Kylas CRM
7.8/10

Overall score

Score
7.8/ 10
✕
What it is
Our main score for this model, 1–10. It combines specs, expert reviews and best-of lists.
How we count it
Parts: Technical score 40%, Reviews score 30%, List score 30%
Marks: Each part gets a mark out of 10. For reviews, lists and owners, a typical model in this category gets about 8 and the best one gets 10.
No data yet: A part with no data shows "?". It counts as the mark of a weaker model in this category (4 in 5 models with data score higher). This way, models with reviews, lists and owners usually come out ahead.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 58% of models
Score components

40%

8.2

Technical score

30%

?

Reviews scoreNot enough data yet, so we use 7.6, the mark of a weaker model in this category

30%

?

List scoreNot enough data yet, so we use 7.5, the mark of a weaker model in this category

â–²Better than 58% of CRM software
8.2

Technical score

Technical score
8.2/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 66% of models
Score components

25%

7.3

Product & Pricing

25%

8.6

Core CRM

20%

8.6

Sales & Automation

15%

9.2

Integrations & Access

15%

7.2

Security & Deployment

â–²Better than 66%
?

Reviews score

Reviews score
✕
What it is
Average grade from independent test sites, magazines and video reviewers, 1–10.
How we count it
Grades: Each review's own score is converted to 1–10; without one, we grade the review ourselves. Every review counts the same: written or video, short or full test.
Score: The average grade is 80% of the review mark; the number of reviews is the other 20% (1 review = 5, the typical number in this category = 8, the most-reviewed model = 10).
Enough data: With few reviews, the average grade is pulled toward the typical grade of this category. No reviews yet: 7.6 for now.
Share: Reviews count 30% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
Grades by review (0)
We have not found an independent test of this model yet. Until we do, its review part counts as 7.6.
User ratings collected online are not part of this score.
No expert tests yet
?

List score

List score
7.5/ 10
✕
What it is
How often independent test sites, magazines and video reviewers put this model in their best-of lists for this category.
How we count it
Points: The model in the most lists of this category gets 10; the others get 8 to 10 in proportion. In no list yet: 7.5. Lists count 30% of the overall score.
Enough data: Every list counts, even a single one. With fewer than 5 best-of lists in the category, this part is left out.
Lists with this model (0)
Not in any best-of list yet, so this part counts as 7.5. Models in a list get 8 to 10.
Not in any best-of list yet
Pricing & Access

*Lowest paid plan per month, as listed on the vendor's website.

Best rankings
Available: ranking among products currently available (including other versions of this product).All: ranking among all products in the database.
Loading category ranking...

Technical Specifications of CRM platform Kylas CRM

Technical score
Technical score
8.2/ 10
✕
What it is
How good the specs are compared with the other models in this category, 1–10.
How we count it
Areas: We rate the specs in each area against the other models in this category.
Weighting: The areas that matter most to buyers count more. The shares are shown under Score components.
Share: The technical score is 40% of the overall score.
Score distribution
â–¼
<55-66-77-88-99-10
â–² Better than 66% of models
Score components:

25%

7.3

Product & Pricing

25%

8.6

Core CRM

20%

8.6

Sales & Automation

15%

9.2

Integrations & Access

15%

7.2

Security & Deployment

8.2
Reviews score
7.6
List score
?
Starting price
250 USD/user/mo
Market range: <0 USD/user/mo – >100 USD/user/mo
This CRM platform has a starting price of 250 USD/user/mo, which is higher than that of 98.3% of CRM platforms.
Flat rate for unlimited users.
Billing period
Quarterly, Semi-annual, Annual
Free plan
yes
This CRM platform offers a permanent free plan.
Free trial
yes
This CRM platform offers a time-limited free trial.
7 days.
Minimum seats
1 seat
Market range: <1 seat – >6 seats
This CRM platform has a minimum purchase requirement of 1 seat, which is lower than that of 1.9% of CRM platforms and equal to that of 98.1% of CRM platforms.
Flat license for unlimited users up to a certain point, can be used by 1 user.
Show more
Account and company management
yes
This CRM platform supports account and company management. 0.2% of CRM platforms support account and company management.
Contact management
yes
This CRM platform supports contact management. 0% of CRM platforms support contact management.
Unlimited.
Lead management
yes
This CRM platform supports lead management. 0.2% of CRM platforms support lead management.
Via web forms, marketplace integrations, and bulk imports.
Deal and pipeline management
yes
This CRM platform supports deal and pipeline management. 0.2% of CRM platforms support deal and pipeline management.
Customisable multi-pipeline sales tracking.
Custom fields
yes
This CRM platform supports custom fields. 0% of CRM platforms support custom fields.
Show more
AI assistant
yes
This CRM platform offers an AI assistant. 78.1% of CRM platforms offer this feature.
Kylas AI provides automated email generation and deal summaries.
Workflow automation
yes
This CRM platform supports workflow automation. 0.5% of CRM platforms offer this feature.
Supports immediate and delayed workflows based on triggers and conditions.
Lead scoring
yes
This CRM platform supports lead scoring. 80.4% of CRM platforms offer this feature.
Rule-based positive and negative logic (configures criteria based on field parameters, budget limits, or WhatsApp engagement rules).
Email sync and tracking
yes
This CRM platform supports email sync and tracking. 0.5% of CRM platforms offer these features.
Requires email tracking add-on.
Sales forecasting
yes
This CRM platform supports sales forecasting. 85.2% of CRM platforms offer this feature.
Pipeline forecasting reports and revenue projections.
Show more
Marketplace integrations
yes
This CRM platform offers marketplace integrations. 1.9% of CRM platforms offer marketplace integrations.
Kylas Marketplace.
API access
yes
This CRM platform offers API access. 0.2% of CRM platforms offer API access.
Webhooks
yes
This CRM platform supports webhooks. 1.4% of CRM platforms support webhooks.
Mobile apps
yes
This CRM platform offers mobile apps. 2.4% of CRM platforms offer mobile apps.
IOS, Android.
Data import and export
yes
This CRM platform supports data import and export. 0% of CRM platforms support data import and export.
Show more
Single sign-on (SSO)
no
This CRM platform does not support single sign-on. 23.2% of CRM platforms support single sign-on.
Not supported in standard tiers.
Security certifications
ISO 27001
Role-based permissions
yes
This CRM platform supports role-based permissions. 0.7% of CRM platforms support role-based permissions.
Audit logs
yes
This CRM platform provides audit logs. 2.6% of CRM platforms provide audit logs.
Supported operating systems
Windows, macOS, Linux, iOS, Android
Show more

Kylas CRM vs the average CRM platform

246810TotalProduct & PricingCore CRMSales & AutomationIntegrations & AccessSecurity & Deployment
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Kylas AI provides automated email generation and deal summaries.
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Available on Exceed plan.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Pipeline forecasting reports and revenue projections.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Native WhatsApp Business API and SMS integration built into the CRM.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Rule-based positive and negative logic (configures criteria based on field parameters, budget limits, or WhatsApp engagement rules).
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Supported via workflow and Agentic AI email sequences.
  • Offers startup programme or discount
    This CRM platform offers a startup programme or discount, while the average CRM platform does not. 4.8% of CRM platforms offer a startup programme or discount.
    Official startup discount or credits program: yes
  • Offers a permanent free plan
    This CRM platform offers a permanent free plan, while the average CRM platform does not.
  • Offers startup programme or discount
    This CRM platform offers a startup programme or discount, while the average CRM platform does not. 4.8% of CRM platforms offer a startup programme or discount.
    Official startup discount or credits program: yes
  • Supports custom objects
    This CRM platform supports custom objects, while the average CRM platform does not. 19.4% of CRM platforms support custom objects.
    Available on Exceed plan.
  • Offers an AI assistant
    This CRM platform offers an AI assistant, while the average CRM platform does not. 22% of CRM platforms offer this feature.
    Kylas AI provides automated email generation and deal summaries.
  • Supports sales forecasting
    This CRM platform supports sales forecasting, while the average CRM platform does not. 14.9% of CRM platforms offer this feature.
    Pipeline forecasting reports and revenue projections.
  • Supports lead scoring
    This CRM platform supports lead scoring, while the average CRM platform does not. 19.8% of CRM platforms offer this feature.
    Rule-based positive and negative logic (configures criteria based on field parameters, budget limits, or WhatsApp engagement rules).
  • Supports sales sequences
    This CRM platform supports sales sequences, while the average CRM platform does not. 22.7% of CRM platforms offer this feature.
    Supported via workflow and Agentic AI email sequences.
  • Calling and dialler tools
    This CRM platform offers calling and dialler tools, while the average CRM platform does not. 31.1% of CRM platforms offer calling and dialler tools.
    Includes native Kylas Dialer app and Call Campaigns engine.
  • Supports omnichannel messaging
    This CRM platform supports omnichannel messaging, while the average CRM platform does not. 14.8% of CRM platforms support omnichannel messaging.
    Native WhatsApp Business API and SMS integration built into the CRM.
  • Supports offline use with local storage
    This CRM platform supports offline use with local data storage, while the average CRM platform does not. 7.4% of CRM platforms support this.
    Mobile app includes offline mode to access data and sync later.
  • 211 USD/user/mo $/user/mo higher starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Kylas CRM
    the average CRM platform
    Kylas CRM has a higher starting price than the average CRM platform (250 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    250 USD/user/mo vs 39 USD/user/mo
  • 45% worse value for money
    Kylas CRM offers worse value for money than the average CRM platform (5.75 vs 8.3).
    5.75 vs 8.34
  • 45% worse value for money
    Kylas CRM offers worse value for money than the average CRM platform (5.75 vs 8.3).
    5.75 vs 8.34
  • 211 USD/user/mo $/user/mo higher starting price
    User score
    7.0/ 10
    ✕
    What it is
    Average of independent expert reviews and videos, graded by us; missing reviews count as 7/10.
    When it matters
    When you want to know how independent test sites and video reviewers rate the product in real use.
    Score distribution
    ▼▼
    <55-66-77-88-99-10
    Kylas CRM
    the average CRM platform
    Kylas CRM has a higher starting price than the average CRM platform (250 USD/user/mo vs 39 USD/user/mo). The average starting price across CRM platforms is 39 USD/user/mo.
    250 USD/user/mo vs 39 USD/user/mo

Video reviews

Hands-on testing and real-world video evaluations

Overview video
Brand video
Overview video

Third-party reviews

What we like about Kylas CRM

  • Flat-rate pricing model offering unlimited users and unlimited contacts with zero seat penalties.
  • Extensive hands-on onboarding support and sales enablement training included.
  • Comprehensive deal pipeline management with call logging and task automation.
  • Ideal for fast-scaling sales organizations needing predictable software expenditure.

What we don't like about Kylas CRM

  • Newer platform with a smaller global third-party application integration catalog.
  • Native email marketing features are relatively basic compared to dedicated tools.
  • Lacks advanced predictive AI scoring features found in enterprise suites.

Verdict

Kylas CRM is a cloud-based SaaS customer relationship management platform specifically tailored for growing small and mid-sized businesses, uniquely utilizing a flat-rate monthly pricing model that supports unlimited user licenses. The software features robust lead and deal tracking through drag-and-drop pipeline stages, quotation management, role-based access controls, automated workflow rules, and native WhatsApp Business and email integrations. The primary pros of Kylas are its highly predictable user economics for high-headcount organizations, the inclusion of a dedicated account manager for 30-minute onboarding support, and an intuitive dashboard that streamlines bulk lead uploads via Excel. Conversely, its main cons include limited advanced customization capabilities, occasional UI loading delays, minor technical bugs, and fewer third-party integrations compared to legacy CRM competitors.

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